Report: #1415647

Complaint Review: Bonfe Plumbing, Heating & Air Service, Inc.

  • Submitted: Thu, December 07, 2017
  • Updated: Thu, December 07, 2017
  • Reported By: Paul — Winter Haven Florida United States
  • Bonfe Plumbing, Heating & Air Service, Inc.

    Saint Paul, Minnesota
    United States

Bonfe Plumbing, Heating & Air Service, Inc. Deceived my wife, over charged for services, ignored inquiries Saint Paul Minnesota

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I work out of state; Yesterday my wife call Bonfe to repair a leaking cold water faucet in our bathroom. The O-ring rotted resulting in the water running. The technician that came out quoted her a price of $485 to "rebuild” the faucet and as a POM member discounted the price to $413. Also gracious enough to quote a replacement price of $1,212, discounted again as a POM member to $1,031. Unbelievable! He was on site for 45 minutes, 20 of which were in his vehicle preparing his bill. The process is simply to unscrew the bonnet nut, remove the stem, remove the set screw for the O-ring, replace it (cost is maybe $1.25) and reassemble, all of 15 minutes. I placed a call this morning and got the "call center”, the guy who helped me was nice enough but obviously had never worked on any plumbing issues but assured me a call back this afternoon after 2pm CST (my request due to meetings). The call never came. I called an hour ago and got another "call center” person who this time was put off by my call and concern, told me my wife was quoted a price prior to the work being performed and was unclear about my concerns but did tell me that protocol was to return calls within 24 hours and someone would get back to me. Highway robbery, I’m sorry but we or my wife was taken advantage. Kind of inexcusable.

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