Complaint Review: Book Patch
Book Patch Do Not Use Book Patch. Crooks, Deceptive, Low Life Scottsdale Arizona
*Author of original report: Book Patch Pathetic Cyberbullier
*UPDATE Employee: Abusive customer has a reputation for bad behavior
*Author of original report: Never Trust Book Patch for Your Publishing Needs
*UPDATE Employee: Abusive customer behavior caused us to close account
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I have been with the Book Patch for years. I had 3 books published there, several in progress and a few new ones. I went to publish a new book and found you could not use the editor anymore and could only now submit a PDF. I contacted them and I was told that they had decided to change. No notice was ever given to me. Dave told me if I let him know which books I wanted, he could copy the books and send them to me. So I told him which ones I wanted.
Never heard from Dave again. 5 or 6 days later he writes to tell me he could not do what he promised and I had to hire a private company to assemble the books properly. Why must I hire someone when THE BOOK PATCH PROMISED to deliver. I told him he needs to look out for his clients.
He writes me a very nasty and sarcastic letter that he does not appreciate my tone and if I don't like it I can go somewhere else. Pretty trite. I have dealt with their customer service for years and the people were always wonderful and helpful, but this new guy had a problem.
So I wrote back and I was mad at how I was treated and used two cus words and told him he needed to respect who I was. Did not hear from him. The next day the owner, Victor writes to me and tells me my account is diabled and they would send me my checks.
No apology, no let me tell you the rulesl, no I am sorry for the way you were treated. Just you are trash. I wrote a long letter to him explaining how this is ridiculous and you know, no letter came and no funds came too. I wrote to the BBB and all I got from VICTOR was a sarcastic letter laughing at me.
At Book Patch you have a separate account for each book and each book is paid separate. A few years ago they over paid me on one book and the customer service told me that when I sold more books, the funds would come out of the overage. I offered to pay the extra back and THE BOOK PATCH said no. So when I wanted my final funds, they refused to pay me for the other two books saying I owed this deficit. No I do not. It was Victor's choice to end my account and it was his problem. So I want my money.
Also they caused me humiliation and grief causing me to have to delete years of work and they refused to give me my manuscripts. I told them I wanted my work and they refused to give them to me. They did not value me at all and they allowed a worker to abuse me with no response.
I want to be paid properly for what is owed me. So if you are looking for a book publisher, DO NOT USE BOOK PATCH. THEY ARE CROOKS.
This report was posted on Ripoff Report on 06/07/2016 04:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/book-patch/scottsdale-85251/book-patch-do-not-use-book-patch-crooks-deceptive-low-life-scottsdale-arizona-1310112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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