Complaint Review: boostmobile - Nationwide
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- Author Not Confirmed
- boostmobile Nationwide USA
- Phone:
- Web: boostmobile.com
- Category: Cellular Phone Companies
Boostmobile
*General Comment: What do you expect??
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I have 3 cell phone lines with this company,i made a payment to the wrong line. so i asked the company if they could please transfer those funds to my other number because that bill was the one i was trying to pay. i made it clear that i was aware that this was my error but i needed this done. the rep tells me that they have a " no refund policy" but the only thing they could do was charge me a second time and then refund that money and keep the other payment. i said if you have a non refund policy then how can you refund that payment? the rep proceeds to tell me that he was doing me a favor , so pretty much they wanted to charge me twice taxes and fees and then give back only one payment not including taxes and fees and stay with my other payment. but that is refunding right? this company is a crook and there services are horrible and when you call for help they put you on hold for a long time then you rarely get to speak to a live person. Nationwide
This report was posted on Ripoff Report on 01/19/2015 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/boostmobile/nationwide/boostmobile-1202708. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
What do you expect??
AUTHOR: Tyg - ()
SUBMITTED: Monday, January 19, 2015
YOU are using the bottom of the barrel cellphone service!! In order to make it just THAT CHEAP you give up the little "luxuries" such as HUMAN CONTACT!!! Ok we get it, YOU screwed up and paid the wrong phone. That IS NOT thier fault. YOU as the consumer SHOULD be fully informed as to WHAT your rights are. Those rights are on Boosts website. If YOU cant even take a few mins to read glowing words on a screen then there REALLY is no help for your situation. Point in fact, EVERY prepaid cell service is NON REFUNDABLE!!! From Boost to Telcell they ALL have a non refundable policy in place. I would suggest thast in the future you are more careful. You KNOW there is no refund on airtime. Its on EVERY reciept you have gotten for the past 10 years. This is a YOU problem and THEY tried to help YOU but YOU do nothing but show your rump over the phone for NOT getting your way. These policies are in place for a very important reason. I dont know what that reason is, I juust know HOW corporations work. The policy is in place because at some point in thier business ppl were using the refund process to get FREE AIRTIME!!! In order to combat this loss of THIER money, they placed these policies in effect.
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