Complaint Review: BrakePerformance.com - Chatsworth California
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- BrakePerformance.com 8955 Oso Ave. #B Chatsworth, California U.S.A.
- Phone: 818-772-5540
- Web:
- Category: Auto Parts
BrakePerformance.com Sent wrong parts and do not want to make good on it. Chatsworth, California
*Author of original report: Issue resolved. Brake performance makes GOOD!
*REBUTTAL Owner of company: BrakePerformance.com
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
Order # 20137
I ordered a set of Rotors with pads included for my vehicle. I received the correct rotors, and 3/4 of the correct pads. But 1/4 of them were incorrect. I had the vehicle already torn apart, and the mechanic was involved in the job. I had to purchase alternate pads that FIT my vehicle at an additional expense of $85.00, and pay extra to have the mechanic remove the incorrect pad set that he had already installed, and install this COMPLETE set. When I notified the company of this dilemma on their next business day, they said they would only pay me $10.00 back and send me another set of pads. I want my money back for the pads that I had to purchase to complete this job. These guys are crooks! Do not trust them. Do not buy from them. GO to someone like autopartswarehouse instead.
Anthony
Sunnyvale, California
U.S.A.
This report was posted on Ripoff Report on 01/19/2009 10:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brakeperformancecom/chatsworth-california-91311/brakeperformancecom-sent-wrong-parts-and-do-not-want-to-make-good-on-it-chatsworth-cali-413944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Author of original report
Issue resolved. Brake performance makes GOOD!
AUTHOR: Anthony - (U.S.A.)
SUBMITTED: Friday, February 13, 2009
I have resolved my issue with Brake Performance amicably. They have graciously agreed to compensate me for the difference in purchasing the new pads. I rescind my earlier review and would recommend their products proudly. Definitely a 'buy again' seller.
#1 REBUTTAL Owner of company
BrakePerformance.com
AUTHOR: Brake Performance - (U.S.A.)
SUBMITTED: Tuesday, January 20, 2009
This customer ordered one set of our "Premium Slotted and Dimpled Brake Rotors" and received a FREE set of Brake Pads as a special promotion. He opted to upgrade his pads for an additional $10. Upon receiving his order he called us to complain that the Brake Pads we sent him were incorrect. We responded to him that we would send the correct Brake Pads at no charge as per our policy, and for his inconvenience we would refund the $10 charge.
Instead of accepting our offer he has profanely harassed our employees and threatened that if we did not pay more then we were obligated to do, he would give us negative reviews on the internet. Instead of handling this issue in a courteous manner, this customer has acted very unprofessional and childish. We have thousands of happy customers and we did everything within our policy to resolve this issue.
BrakePerformance.com
Related Reports
04:20 PM
12:23 PM
New 
Updated 
Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
