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Report: #500318

Complaint Review: brakeplanet.com - allaftermarketparts.com - Internet

  • Submitted:
  • Updated:
  • Reported By: RMor — salt lake city Utah USA
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  • brakeplanet.com - allaftermarketparts.com brakeplanet.com Internet United States of America

brakeplanet.com - allaftermarketparts.com allaftermarketparts.com No product, after cancelling no refund and no response. Internet

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In July 2009, I ordered brake rotors and pads.  My credit card was immediately charged.  Later that afternoon I received an email indicating that "due to large volume my parts were backordered and would be available in 10 days."  A couple of hours after that I received another form letter indicating that my slotted rotors were delayed at the electro-plater.  I responded back indicating that I didn't order slotted rotors.  They responded with an email saying that I had received the wrong template.

I waited the 10 days and heard nothing.  I sent another email to them asking for status...no response.  I called and was put on hold and nobody ever returned to the phone.  I called again and was disconnected.  Finally, they responded to an email I sent and indicated that my order was delayed because they were moving into a new warehouse.  They said my order would ship in 2 days.  I waited another week and received nothing.  Again I tried to contact them with email and phone calls...again I received no email response and I was repeatedly "disconnected" when I called.

Finally after another 2 weeks, I cancelled my order.  It took 2 more weeks and 3 more emails and calls to get confirmation that my order was cancelled.  The last email indicated that I would receive a full refund to my credit card within 48 hours.  I waited another week, no refund.  I finally turned it over to my credit card company along with all the emails to see if they could get any response.  That was 3 weeks ago, still no word.

I understand that they are now doing business as allaftermarketparts.com.  When I called that number I got the same "customer service" people as when I tried to call brakeplanet.com. 

I hope nobody is foolish enough to order from brakeplanet.com without checking them out.  I wish I had.  Good luck to anyone who decides to try them....you'll probably need it.

This report was posted on Ripoff Report on 09/25/2009 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brakeplanetcom-allaftermarketpartscom/internet/brakeplanetcom-allaftermarketpartscom-allaftermarketpartscom-no-product-after-cancel-500318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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