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Report: #1102844

Complaint Review: Braman Motor Cars - West Palm Beach Florida

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  • Reported By: Gabriel — West Palm Beach Florida
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  • Braman Motor Cars Okeechobee blvd West Palm Beach, Florida USA

Braman BMW Incompetent parts deprtament West Palm Beach Florida

*Consumer Comment: Gabriel,

Show customers why they should trust your business over your competitors...

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 This is unbelievable. My 2013 740 LXI BMW needed a module for the right side of my front ligth. The body shop oredred the parts from Braman. 3 times was ordered and 3 times the wrong part was sent out.  When I  called Braman, they told me the factory is packing the wrong part in the box. On the box it say right side module, but in the box there is the left side module. I just don't understand why Braman didn't call the factory after the firts wrong part, to notify them what is going on and order the module for both side to make sure they are getting the correct part for the customer. Because of them now I don't have my beautiful vehicle for more than 2 weeks. I don't know how this dealership is running, but definitely  the are not customer oriented. Actually they don't even care about the customer, because when I contacted BMW cutomer service they assured me that Braman's part manager will call me to take care of the problem. He never called me!! This is not the way a high-end automobile dealership should handle their clients.

This report was posted on Ripoff Report on 11/28/2013 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/braman-motor-cars/west-palm-beach-florida/braman-bmw-incompetent-parts-deprtament-west-palm-beach-florida-1102844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Gabriel,

AUTHOR: Karl - ()

POSTED: Thursday, November 28, 2013

You can send a copy of your Ripoff Report to Mr. Braman. I believe that it is alawys best to go right to the top when you are having problems with a company. The address is-

Braman Motors

234  NE 20th Terrace

Miami, FL 33137

Attn: Mr. Norman Braman

 

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