Report: #1466569

Complaint Review: Brandsmart USA. Doraville GA, - Doraville Atlanta

  • Submitted:
  • Updated:
  • Reported By: Dawn — Stone Mountain Georgia United States
  • Brandsmart USA. Doraville GA,
    5000 Motor Industrial way
    Doraville, Atlanta
    United States

Brandsmart USA. Doraville GA, they replace dishwasher and redirect pipe/tube to garbage disposal and did not cap pipe Doraville Atlanta

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Last year I replaced an broken dishwaster. I purchase the dishwasher June of 2017 from Brandsmart USA. Contractors came out to my home several times to correct and replace faulty dishwash given. First dishwasher wash not draining water.. the second they removed pipe/tube for old connection and reroute tubing to garbage disposal...

So I had leaking for 14 months distroying my cabinets, flood, carpet and celing... I had several Handyman come in to check where water was coming from, but they could never find it. each time charging $100 to say nothing was wrong. late July 2018 My boiler broken down, I got a professional contractor come in.  Mr Bincaire replace boiler.. I ask Mr Bincaire to check to see where this water was coming from and that's when I found out that old connection pipe was never capped. 

I Called Brandsmart to notify them of my problem to see if someone could come out to correct problem. [continued below]....

..... cause I didn't have anymore money after fixing boiler. I called and was passed around to several customer service reps. the last Customer service rep gave me Manager Todd. he had me on hold for 20mins then said that servicemen will come out to evaluate area and they did, they took pictures of the area and told me that Travellers insurance will contact me and that was in early August. I when Back to the store early September which I spoke to Todd, who was very very nasty in his approach. I called the Head office in Florida to complaint about treatment I got from Todd and to tell about the uncap pipe.  I left several messages for Mr Bobby Johnson who overseas Doraville branch. Now its November and no word or call from Travellers insurance or Brandsmart Manager Mr Johnson..

PLease Help On fix budget.

Dawn S.

This report was posted on Ripoff Report on 11/04/2018 11:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/brandsmart-usa-doraville-ga/doraville-atlanta-30360/brandsmart-usa-doraville-ga-they-replace-dishwasher-and-redirect-pipetube-to-garbage-1466569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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