Bravofly.co.uk Incompetence Dishonesty Poor communication skills. Misinformation. Reneging on agreement Chiasso Internet

I booked a flight to New York on April 7th, 2014.  The cost of the flight was £908.76. The booking was made on Monday afternoon, April 7th at approximately 4pm.  The flight was with Norwegian Air but operated by Hemus Air.  I assumed that Hemus Air was a Norwegian subsidiary of Norwegian Air.  However, I discovered that Hemus Air did not in fact exist!  The following morning I contacted BravoFly who offered me the choice between a transfer or a refund (£891.45).  I opted for a transfer.  The 'transfer' when it came was not onto a flight with another airline but onto the original flight which I had booked with the mention of Hemus Air removed! No explanation offered.  I did not take up this offer but requested the other option - a refund.  When I eventually heard back from RumboAir, they informed me that they were going to refund me £77.50.  No explanation offered as to why this was far less than the original amount which they had offered.  Since then, despite numerous telephone calls on their expensive customer call-line, I have received nothing.  I have since discovered that BravoFly has a very poor reputation.