Complaint Review: Bright Image Corporation -TouchnGlow - Hillside Illinois
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- Author Confirmed
- Bright Image Corporation -TouchnGlow 4900 Harrison St. Hillside, Illinois U.S.A.
- Phone: 708-449-5656
- Web:
- Category: Lighting Stores
Bright Image Corporation - TouchnGlow Touch Dimmer Fitting Dangerous; 120v current measured across lamp base. ripoff Hillside Illinois
*Consumer Comment: Perfect product
*Consumer Comment: Additional Instruction for Touch Control Installation
*Consumer Suggestion: Additional Contact Info. for Bright Image Corp.
*Consumer Suggestion: Additional Contact Info. for Bright Image Corp.
*Consumer Suggestion: Additional Contact Info. for Bright Image Corp.
*Consumer Suggestion: Additional Contact Info. for Bright Image Corp.
*Consumer Comment: This product is NOT a danger
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After installing a touch dimmer made by Bright Image Corp. onto a bedside lamp it began turning on spontaneously. Touching the table top or moving nearby would light the lamp. On one occasion the lamp was lit by starting a vacuum cleaner on the opposite side of the room.
Concerned about the strange goings-on we tested the lamp with a multi-test instrument. We found 120v of current present across the body of the solid brass lamp onto which the fixture was installed. We tested the outlet and the lamp without the fixture and found nothing unusual after its removal.
This is potentially a very dangerous situation. Perhaps others might see this and will be careful when using this type of fixture. If it acts strangely it should be removed immediately.
The dimmer is a retrofit type with a screw-in base. After screwing the fixture into the socket a thumb-screw is then tightened onto the outside of the socket to hold it in place.
The fixture label gives the model number S-1, Lampholder fitting number E96955, UL mark, list no. 94M3 followed by www.touchnglow.com. Also listed is wattage and voltage information. The last list item states "Made in China for Bright Image Corporation".
The web address, www.touchnglow.com, is a storefront operation. There is no physical address or contact information available on the site.
Beth
Miami, Oklahoma
U.S.A.
This report was posted on Ripoff Report on 01/11/2006 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bright-image-corporation-touchnglow/hillside-illinois-60162/bright-image-corporation-touchnglow-touch-dimmer-fitting-dangerous-120v-current-measure-171361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
Perfect product
AUTHOR: Santy - (United States of America)
SUBMITTED: Friday, February 19, 2010
i am using these products from long and have no problem. Seems some competitors had filed this ripoffreport
#6 Consumer Comment
Additional Instruction for Touch Control Installation
AUTHOR: Tom - (U.S.A.)
SUBMITTED: Tuesday, July 03, 2007
One key instruction that is not included for the installation of the Replacement Touch Control is the fact that it will not work if the lamp has a ground wire. I found this out thru 3 hours on trying to get the control to work on a wall sconce which has the small braded ground wire which I naturally hooked up to the house wire ground. This should not be a problem with regular table lamps as they have no ground wire to begin with but other types of fixtures typically have the braded ground wire.
#5 Consumer Suggestion
Additional Contact Info. for Bright Image Corp.
AUTHOR: H Vaughn - (U.S.A.)
SUBMITTED: Tuesday, March 06, 2007
I found in MacRae's Blue Book Industrial Directory a listing for:
Bright Image Corp.
4900 Harrison St.
Hillside, IL, 60162-1603
Phone:708-449-5656
Toll Free Phone:800-733-5656
Email:sales@touchandglow.com
I have also ordered products from Bright Image Corp, and returned 1 product with no complications. I found Customer Service to be very helpful.
#4 Consumer Suggestion
Additional Contact Info. for Bright Image Corp.
AUTHOR: H Vaughn - (U.S.A.)
SUBMITTED: Tuesday, March 06, 2007
I found in MacRae's Blue Book Industrial Directory a listing for:
Bright Image Corp.
4900 Harrison St.
Hillside, IL, 60162-1603
Phone:708-449-5656
Toll Free Phone:800-733-5656
Email:sales@touchandglow.com
I have also ordered products from Bright Image Corp, and returned 1 product with no complications. I found Customer Service to be very helpful.
#3 Consumer Suggestion
Additional Contact Info. for Bright Image Corp.
AUTHOR: H Vaughn - (U.S.A.)
SUBMITTED: Tuesday, March 06, 2007
I found in MacRae's Blue Book Industrial Directory a listing for:
Bright Image Corp.
4900 Harrison St.
Hillside, IL, 60162-1603
Phone:708-449-5656
Toll Free Phone:800-733-5656
Email:sales@touchandglow.com
I have also ordered products from Bright Image Corp, and returned 1 product with no complications. I found Customer Service to be very helpful.
#2 Consumer Suggestion
Additional Contact Info. for Bright Image Corp.
AUTHOR: H Vaughn - (U.S.A.)
SUBMITTED: Tuesday, March 06, 2007
I found in MacRae's Blue Book Industrial Directory a listing for:
Bright Image Corp.
4900 Harrison St.
Hillside, IL, 60162-1603
Phone:708-449-5656
Toll Free Phone:800-733-5656
Email:sales@touchandglow.com
I have also ordered products from Bright Image Corp, and returned 1 product with no complications. I found Customer Service to be very helpful.
#1 Consumer Comment
This product is NOT a danger
AUTHOR: Greg - (U.S.A.)
SUBMITTED: Tuesday, August 08, 2006
I am an electrical engineer. I agree that you did measure 120 VOLTS with your high impedance meter. Please note that 120V is OK as long as the current is limited to levels that are accepted by UL. Please note that this product IS UL approved. Internal to this unit is 2, high impedance resistors connected in series. 1 side connects to 120V the other side connects to the touch post. 2 resistors are required per UL in case 1 resistor fails. These resistors limit the current through a human body to very low acceptable levels.
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