Brighthouse Tampa Bay ECHO Ripoff clearwater florida

 Origional complaint slow download speeds 30mbps service getting most 10mbps

    Tech came out said everything ok and that I need the geek squad because it was my network

ok I get the geek squad they say my network is ok $150.00 charge

call back they say must be the computers.

ok I buy a new dell top of the line 800 bucks later. WELL still download speeds bad

Got 950 bucks invested to prove its not my equipment, cant get any one to hel me through normal channells.

Contact the presidents off, they send out a new tech and replace there existing router with a new router and WALA! speeds great. Ok this funs just starts!

  About 2 weeks everything is ok im felling good Wife is happy thats importand and wake up one morning and Brighthouse has shut off my wireless connectivity throughout my home only can connect wired connection.

  Not only that they treated this service call as an upgrade and unbenounced to me they charged me for echo I didnt order, blew my promotion out and tried charging me for standard TV, Regular TV, and echo service now my bill goes from about 108 per month to 150 per month.

  I call back now keep in mind I have had very little wireless throughout the home and bad download speeds and spent over 900 bucks for over 2 months now. To prove it there router modem was defective.

  The tech I talked to said I cant have wireless in the house now unless I have echo turned on

I am not sure where this will go but I am not stopping here

Thanks

Bill