Complaint Review: Brightstar Device Protection Insurance through Virgin Mobile - Pennsylvania
- Brightstar Device Protection Insurance through Virgin Mobile Pennsylvania United States
- Phone: 844-594-3097 or 844-834-5
- Web: brightstar.com
- Category: Fake scam reviews, Fraud, hacking/virus protection, phone service, RIP-OFF , Service Provider, Services, Cell Phone Repair Shop, Cellular Phone Companies
Brightstar Device Protection Insurance through Virgin Mobile all customer reps contacted since October 2016 at both companies to present, January 2018 Virgin Mobile Cell Phone Protection Monthly Payment Plan Pennsylvania
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I have been paying for BrightStar Device Protection for over 2 years through extra monthly cell phone payments. When my phone broke in October of 2016, I ordered a new phone, it took until December 10th to be delivered BROKEN. It took over 20 calls to this company to even receive the USED phone that I paid $189. THAT I NOW KNOW CAN BE BOUGHT ON AMAZON FOR $50. They sent me ANOTHER USED phone in January, again the phone was broken, APPLE support confirmed I was sent a broken phone.
BRIGHTSTAR WENT INTO MY BANK ACCOUNT UNAUTHORIZED AND CHARGED ANOTHER USED PHONE AT $212 ON 1/12.
DON'T USE VIRGIN MOBILE, there customer service told me I had used the broken phone in Novemnber and would not reimburse my charge. HOW COULD I USE A BROKEN PHONE. THEY DID NOT CARE THAT IT TOOK 3 MONTHS FOR ME TO RECEIVE ANOTHER USED BROKEN PHONE.
BRIGHTSTAR IS A FRAUDULENT COMPANY. THEY ARE GUILTY OF BANK FRAUD. DO NOT GIVE THEM PERMISSION TO GO INTO YOUR ACCOUNT EVER.
This report was posted on Ripoff Report on 01/16/2018 05:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brightstar-device-protection-insurance-through-virgin-mobile/pennsylvania/brightstar-device-protection-insurance-through-virgin-mobile-all-customer-reps-contacted-1423465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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