Brightstar Protection eSecuritel P.O. Box 03 Alpharetta, Georgia 30009-9998 Not honoring the insurance policy, Not really insurance eSecuritel P.O. Box 03 Alpharetta, Georgia 30009-9998 Nationwide

Brightstar Protection has been my insurance carrier for my phones for 2 years.  We pay a total of $37.96 per month to "cover" 4 phones.  One of the phones, an Iphone 5c is not charging.  We attempted to file a claim only to find out that there is a deductable that requires us to pay 1/3 of the 2015 cost of the phone or $199.00 max.  This phone retailed in 2015 at $600.00.  Current iphone 5c costs are from $89 to $139.00.  Basically they are having me pay for the cost of the phone at the 2017 cost, in fact quite a bit more.  This is a scam.  

I am on the phone with them as I type, trying to talk to a supervisor.  I have been on hold now for :45 minutes and counting.  The system has also diverted me to a regular customer service hold.  

What is the point of having insurance if you are actually going to pay for a phone anyway?