Report: #1269395

Complaint Review: Broad Financial - Monsey New York

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  • Reported By: Poor Service — Quincy Massachusetts USA
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  • Broad Financial 21 Robert Pitt Dr #202 Monsey, New York USA

Broad Financial Complete Lack Of Service Monsey New York

*Author of original report: Issue Resolved

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Be extremely wary of utilizing Broad Financial.  I went down this road and was amazed at the sales pitch being offered.  Unfortunately once you cut the check and decide to proceed you will no longer receive any customer service from them.  When dealing with a significant financial transition I had no choice but to cancel. 

 Instead of just agreeing to their errors and allowing us to part ways they still charged me $400 for their lack of service.  However it wasn’t done there, it got worse.  Since I had already sent in my deposit check they charged me an additional $150 to get my own money back.  The called this a ‘account closing fee’. 

 I can understand that not every provider is going to work for every customer.  But Broad Financial is only in the market for their bottom line.  Be very caution before proceeding with them and it was a $650 lesson not counting the lost time and hassles involved.

This report was posted on Ripoff Report on 11/20/2015 09:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/broad-financial/monsey-new-york-10952/broad-financial-complete-lack-of-service-monsey-new-york-1269395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Issue Resolved

AUTHOR: - ()

POSTED: Wednesday, December 02, 2015

Problem has been resolved.  The management at Broad Financial reached out immediately once they became aware of the issue and resolved it to my satisfaction.  This is a case of one person who was not representative of the organization.  Seeing as how the CEO reached out personally I would try this company again if the service was needed.

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