Broadstar Internet/Cable Worst Cable/Internet Company Ever! Gainesville Florida

Broadstar Cable/Internet Provider is the worst company I've ever had to do business with! 

I have lived at Hunter's Run apartments in Gainesville, FL since 2013, with just a short time when I wasn't on property; I live here because the rent is affordable, location in proximity to UF - which is where I am employed. Broadstar is the sole provider allowed in this complex due to an apparent contract. I feel as if I'm a hostage of horrible service. Their customer service department/employees are the worst I've ever had to deal with. 

The channels go out of service for no apparent reason & what is listed on their guide is completly different than the programming  actually being shown on the channel. This is a consistant problem and usually only effects the  most popular channels.  I've called the phone number listed on their website and on my statement and put in repair orders, but as of yesterday that phone number gives an error message saying it is no longer in service.  I've messaged them through my online account, but have NEVER received a call back or email response as to how they are going to resolve the problem.

Although they say 'cable is included in the rent" it is actually charged into the rent at about $40.00 per month and I pay for internet seperately at about $62.00 per month. 

A class action lawsuit should be implemented against them.