Brookdale Senior Living Boynton Beach Was Emeritis Lack of communication with relatives Boynton Beach Florida

My two brothers have been residents here for almost a year.  If you have a question or just want to inquire about how they are doing, you have no one to speak to. No one ever calls you back even after you leave numerous messages. 

Since Brookdale has taken over, it has only gotten much worse. There have been cutbacks on many services. The food is awful and the choices are more limited. 

The most frustrating thing is the shear lack of communication concerning your loved one. They simply don't care. If you owe them Money, they are very quick to call and threaten you for non payment. But, if you try to call for other reasons, good luck. Getting even simple answers to questions, is impossible. 

This place is a rip off for seniors!  Look elsewhere - there has got to be better place.  Dealing with this giant corporation where you are just a dollar sign and not a real person, is a travesty.  I will be reporting them to the state of Florida, Medicare and Medicaid.