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Report: #1243142

Complaint Review: Brown Daub Kia - easton Pennsylvania

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  • Reported By: Liza — Lopatcong New Jersey USA
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  • Brown Daub Kia 3600 William Penn Hwy easton, Pennsylvania USA

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Bought a 2014 Ford Escape from dealer two months ago and paid at least $15,000 more than I should have for a used car with almost 60,000 on it. I contacted dealer about this and pointed out how the same car appraised so much lower. Their answer to me was to offer me one year of free oil changes.

Went to a Honda dealer up the road and they confirmed what I already knew...I had been ripped off...not only ripped off but flayed and filleted! They told me that BDK was well known in the industry for scamming customers like me and that they knew the sales person that worked with us, because he had been FIRED by them for "not being a good fit."

Thank goodness, the Honda dealer was able to help us out of this upside down loan and get us into something better with less miles.

I will be looking into filing a claim with BBB against these crooks...as well as making sure every social media outlet I can find will also show this post.

This report was posted on Ripoff Report on 07/20/2015 05:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/brown-daub-kia/easton-pennsylvania-18045/brown-daub-kia-that-family-guy-flayed-and-filleted-buyer-beware-easton-pennsylvania-1243142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
5Consumer
0Employee/Owner

#8 Consumer Comment

The numbers don't lie

AUTHOR: Robert - (USA)

POSTED: Tuesday, July 21, 2015

First off just to repeat what was said.  A dealer can price a car at anything they want.  If they wanted to sell the car for $1 or $100,000 they have that right.  It is up to the BUYER(aka YOU) to decide if that is a price you are willing to pay.  You failed to do any of your due diligence before the sale, so you can complain all you want but any complaint to the BBB will fall on deaf ears.  You think others will read your complaint before the purchse?  The answer to that is simple...did you?

But then let us get back to the two deals.   If the first deal was so bad and the second deal so great, I have one very simple request.  How about posting the specifics of the deal.

This include the Vehicle purchased, the miles on the car, the purchase price of the car, the actual amount financed, the interest rate, the length of the loan, and the monthly payment.  Doing this for both deals will show once and for all just how good or bad each deal was. 

Now, I would not be shocked if you fail to do this, coming up with many excuses.  I would not even be shocked if you can't post it because you actually don't know what the answer is.  In that case just post what you know.  But who knows, perhaps you really did fall into the worlds nicest dealer and have all of this information at your fingertips.

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#7 Consumer Comment

You mentioned ethics and morality

AUTHOR: coast - (USA)

POSTED: Tuesday, July 21, 2015

“Perhaps you haven't done your research, but the BBB does not exist to help consumers recover money/services lost or to shame a company.”

During your research did you read the section titled, “Criticism” on the Wikipedia web page you provided?

Google abc-bbb then come back and tell us about ethics and morality at the Better Business Bureau.

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#6 Author of original report

Furthermore. ..

AUTHOR: - ()

POSTED: Tuesday, July 21, 2015

 Oh, and as far as the new dealer being my "friend"? Any dealer who can get me into a larger, more reliable vehicle with 30,000 LESS miles and can REDUCE our monthly payment by $200 is DEFINITELY my new BFF.

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#5 Author of original report

BBB-BS?

AUTHOR: - ()

POSTED: Tuesday, July 21, 2015

Now, to address the person who commented on the BBB. Perhaps you haven't done your research, but the BBB does not exist to help consumers recover money/services lost or to shame a company.  

https://en.wikipedia.org/wiki/Better_Business_Bureau

If a business chooses to be a member of the BBB then it agrees to be bound by a set of moral and ethical business practices and in return is allowed to advertise their membership in good standing.  

Brown Daub Kia is a member of the BBB.  This is an organization that consumers can turn to before making a purchase or using services or a business to make sure that there have been no complaints or open cases against the company.  

Once again, when a business joins the BBB and us granted the permission to advertise their membership, they are promising to operate their business with a moral and legal obligation to act accordingly.

So, yes, I will be filing a complaint. If I get no resolution to my complaint that is ok, I have given a "heads up" to the next poor fool who chooses to use the services of BDK.

Peace, out!

 

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#4 Author of original report

Fool me once, shame on you...

AUTHOR: - ()

POSTED: Monday, July 20, 2015

 So, how do you know how much I paid? Maybe you are an employee trolling the Internet looking for negative reviews to rebut in hopes of restoring the reputation of your employer. Maybe i should have known better than to sign the papers, but when you go to a car dealer that claims to care about you and getting you the best price, you hope that you can trust that dealer to treat you as well as their advertisement said they would. Dealers make up what they think a fair price is, regardless of whether it's fair or not. I appraised the used car through Edmunds, trucar, kelly blue book and a few other websites and they all appraised for $13,000-$15,000 less than the dealer. When I brought this to the dealers attention, they stated that they don't use any of those sites to appraise their vehicles. Why is that? What you're basically saying in your rebuttal is that I was naive enough to assume that the dealer was going to live up to their advertising and the good, honest reputation that their commercials lead you to believe they have. Shame on me for trusting these fools and shame on you for thinking that these despicable business practices are fair. Oh, and by the way, you may have had a little bit more credibility if you had checked your grammar before posting this.

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#3 Consumer Comment

You need a couple life lessons...

AUTHOR: Robert - (USA)

POSTED: Monday, July 20, 2015

First of all you didn't pay $15,000 more than you should have for the 2014 Escape.  You were offered a price and felt it was fair so you completed the deal.  You had EVERY opportunity to research the price before you bought the car.  The fact is you failed to do that.  You can complain to the BBB(ha-ha-ha) all you want, it won't change the fact that a car dealer can sell a car for any price..if someone is willing to pay that price.

But I think the bigger issue is the new dealer that apparently is your new "best friend".  First of all they are a business, NOT your friend.   The fact is that they don't care about you or your situation...they just want you to buy a car from them.  As such they are of course going to tell you exactly what you want to hear.  In your case telling you something "you already knew", that you overpaid for the other car.   Then isn't it amazing how they knew exactly who you were talking about and they just happen to fire him because they didn't like him...Um...what a coinsidence wouldn't you agree.

Now, let me ask again, why would they do that?  Was it because they were just being nice.  Ummm.  Perhaps it was because if they got on your good side you may actually buy a car from them.  Oh..yea and that is EXACTLY what they did.

Then let us remember, they are in the business of selling cars(aka making a profit).  So which is more logical that they are the worlds nicest car dealer and get people out of "bad deals" all of the time even if they loose money...BUZZ wrong answer.  What does that leave?  Of course that either they got you into a much worse deal and/or they still made money off of you.  Now again think about this.  If they are still able to make money, just how bad could of your first deal have been?   Then if you got a worse deal just how much of a "friend" are they?  

Now, I honestly expect you to go through this entire deal and not trying to see how bad or good it actually was.   But if you do, then don't be shocked if you are as upside down(if not more) than you were "supposedly" in your previous deal.

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#2 Consumer Comment

Filing A "Claim" With The BBB-BS? I Can't Stop Laughing!

AUTHOR: Jim - (USA)

POSTED: Monday, July 20, 2015

The time to complain about the price of the car is BEFORE you buy it!  If you don't like the price...its a very simple process...YOU WALK OUT!  Nobody forced you into this sale!

So you're going to file a "claim" with the BBB-BS?  Apparently you've fallen for the BBB-BS!  The BBB has absolutely ZERO POWER to do ANYTHING!  The BBB is absolutely no part of ANY government entity!  The BBB is nothing more than a well organized SCAM which anyone who's been in business longer than 15 minutes knows about.

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#1 Consumer Comment

You are suffering from a case of buyer's remorse

AUTHOR: coast - (USA)

POSTED: Monday, July 20, 2015

Property value is a matter of opinion. You were satisfied with the price at the time of purchase. You later felt regret at the price you paid. That is the definition of buyer’s remorse. The BBB will tell you the same thing.

The transaction was not a rip-off unless the seller failed to honor the terms of the agreement. Buyer’s remorse is not a rip-off.

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