Complaint Review: BSM/GRANT Serach AssT - LAS VEGAS Nevada
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- Author Confirmed
- BSM/GRANT Serach AssT www.Networkagenda.com LAS VEGAS, Nevada U.S.A.
- Phone: 866-370-7270
- Web:
- Category: Computer Software
BSM/GRANT Serach AssT Growing Rich With Google And Bsm/grant Search Assistant/NetworkAgenda.com: I orderd software trial from google for 1.95 before i have even recieved software my account was billed 1.95 for CD and 29.95 for first monthly fee and I never receive their CD. I call "Growing ..." to cancel my trial and a month later, I got two of $7.95 bills from BSM and one $9.95 bill from Nteworkaganda.com. LAS VEGAS Nevada
*UPDATE Employee: Resolution Offer
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I ordered a trial software CD online from "Growing rich with Google" and never received the CD. I had not even begun the trail membership then I was charged $1.95 for the CD and $29.95 for first monthly fee. I called them to cancel the "membership" and they refuse to refund the charge. Furthermore, one month later, a company, named "BSM/Grant Search Asst" charged $7.95 from my credit card without my acknowledgment. I called BSM phone number (866)-370-270 and never got answer from real human.
Two month later, while I was still trying to stop the fee, BSM charged me $7.95 again and another company, named networkagenda.com, charged me a $9.95 unauthorized. Finally, I have to call my credit company to close my account. But I still can't ensure it will stop those unauthorized charges or not. Oh, my God! They are raping!
Xjfu
Fremont, California
U.S.A.
This report was posted on Ripoff Report on 12/27/2007 01:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bsmgrant-serach-asst/las-vegas-nevada/bsmgrant-serach-asst-growing-rich-with-google-and-bsmgrant-search-assistantnetworkagend-294732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Resolution Offer
AUTHOR: Ryan - (U.S.A.)
SUBMITTED: Thursday, January 03, 2008
I would like to discuss Xjfu's concerns with him/her to insure that he/she is taken care of.
First and foremost I offer an apology for the breakdown in service Xjfu obviously experienced. Xjfu, if you come back to read this; please contact the customer service department. There you will find happy, helpful agents that are waiting to assist you with your concerns. The phone number for Customer Service is 866-396-5718 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Xjfu. Hopefully, I will hear from this customer soon so that we can get this resolved.
Sincerely,
Ryan R.
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