Buck Wild Towing Buck Wild Services Scammed for more than 1000 dollars suffren, New York

This case is far from over.

First off, I would like to say that this story is a complete, and utter farce, shown by little details Mr. Rochaste used. The location of the original breakdown was the entrance way to Woodbury Commons, not the New York State Thruway / I-87, secondly there is no such thing as the New York Suffern Police, the New York State Troopers had Mr. Rochastes vehicle towed due to it blocking the entrance way to a high traffic shopping complex. The reason Mr. Rochaste was brought to the train was due to the fact that he had 2 other passengers with him, and the driver had a trainee with him, which would have made 5 persons in the tow truck, and unfortunately such information was not relayed to us via the customer or the motor club, if information had been given another truck would have been dispatched with a larger seating capacity. Another fallacy of Mr. Rochaste is that the driver gave him pricing, our company has a strict policy that only the dispatcher can give pricing. We understand the customers frustration through this matter, but unfortunately charges were pending on the vehicle, and without being able to make contact vehicle could not be offloaded, so the manager on duty made the decision to tow vehicle back to the secure storage facility pending contact with the customer. Illustrating other misconceptions of the story would be that only 2 phone numbers were given by the customer to the motor club and the Driver, which were called multiple times with the ending result being sent directly to voicemail with no ringing, by the driver, dispatch, manager on duty and the motor club. Upon arrival to the home the door bell was also rung (which was not working) so the driver attempted knocking, again with no result. Mr. Rochaste was advised to call dispatch with any questions which no call was issued until approximately 10:30AM, answered by the manager on duty, and the entire situation was again re-iterated to Mr. Rochaste. Further view reading into the report lists a few other reasons why we were lying, the responses to those are as follows: 1) Calls made by Buckwild and the motor club were forwarded directly to voicemail. 2) Arrival was at 07:00AM not 08:00AM as stated in the farce 3) All calls were to be through dispatch center or motor club which customer was advised of multiple times 4) Due to the extended period of time between this letter and the initial incident the exact look of the home is not remembered, but if there was an issue a simple answering of the multiple phone calls placed would have corrected the location. 5) The outrageous fees were for the initial tow + waiting charges at the location while multiple phone calls were placed by all involved + the re-hookup and tow back to the secure storage facility + storage + tax + tolls. 6) Fees for the tow back to our facility were by the rates set by the municipality governing all Rockland County towing companies. 7) Cash was requested due to the large volume of credit card charge backs for non-consentual tows, personal checks are not accepted due to the fact that there is no way to ensure funds are available for payment. Our staff takes pride in the excellent customer service we always provide, and all staff whether they be a driver, detailer, dispatcher, or management are required to take courses in customer service to ensure the utmost in respect and care with every customer. No police station would say any company would intentional harm a vehicle because that would be slander, especially a police station that has never worked with said company. Our towing service has drivers, dispatchers, and a manager one duty 24 hours a day, but the office which receives payment for vehicles inside the storage yard, and has authorization to release said vehicle is open Monday through Friday from 08:00 AM 04:30PM, excluding holidays. Vehicles that are inside of the storage yard are still being stored, regardless of the office being opened or closed. The roadways in New York do not allow commercial vehicles and such the 64 miles is incorrect also, not factoring in tax, and tolls, increase the amount to over $600. Unfortunately negotiations were not successful because we are a business and charges are set, we understand that some people do not have the money for expenditures, but a service was provided and must be paid for, how would anyone else feel if you went to work, and were not paid? The same applies here. If there are any further questions into this farce, please feel free to send an email directly to dispatch@buckwildservices.com and questions will be answered within 2 business days by a manager.