Buddha Power Store Accepted returned merchandise and failed to issue refund despite repeated promises and requests Newark Delaware

I purchased a small pendant (Tree of Life necklace) from this business on August 16, 2017. I paid $25.94. The item was not to my liking so I asked to return the item and was promised, by the merchant in writing and according to the website policies, a full refund within a few weeks of return. I returned the item by tracking receipt on September 11, 2017.

The Merchant confirmed receipt of the item. Since that time, the merchant has failed to refund the money, despite repeated email requests, promises that the credit was processed (it was not), and finally, over a year later, directing me to the credit card issuer. Too late for that. This merchant kept promising the refund, over and over, until there is nothing left to do but file a formal complaint. So very disappointed. I have multiple email communications about the issue. The amount of the promised refund is only $25.94. 

Order #13356.  Purchased on 8/16/2017.  Returned on 9/11/2017.  Many emails confirming promised refund.  No refund processed.  Merchant no longer responds.  Feel ripped off!