Buddy's Home Furnishing Rude customer service Fayetteville NC North Carolina

I've been a loyal customer to Buddy's Home Furniture(Modern Home Furnishing) for 3 and 1/2 years now. I've always paid my bill on time. Now I've been robbed they took my whole entire purse with my wallet. I've called and spoke with the account manager who was very rude as he said," what does you being robbed have to do with you making a payment", I broke down. I tried to see if I can give them double the payment in June. They said the corporate office would not allow for them to do that. So I called the corporate office and all I got is the voicemail so I left my contact information with them. I said my landlord is willing to let me pay double in June then why won't they let me make a double payment?