Report: #440802

Complaint Review: Budget Car Rental - Vancouver British Columbia

  • Submitted:
  • Updated:
  • Reported By: vancouver British Columbia
  • Author Confirmed What's this?
  • Why?
  • Budget Car Rental 416 W. Georgia St Vancouver, British Columbia Canada

Budget Car Rental Total scam they don't explain the insurance or deductible Vancouver British Columbia Canada

*UPDATE Employee: Budget employee responds

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

So because of my job I have to rent cars a lot. I had to go for two days and found budget had a cheap rate on a car. When I arrived the guy told me about getting the ldw or insurance which as he explain, 'will cover the car, any damage to it so you can just walk away." So I said ok I paid the xtra 80 bucks for the two days, even though I have my own insurance but figured this way I don't have to worry about anything. I even asked him if I got a chip on the windshielf would I be covered, he said yes.

So on my way back yesterday a huge semi truck sped past me and kicked up sme gravle on the hood. Well I ended up getting a s good chip on the windshield. I felt good though that I paid the xtra money knowing I would be covered. We'll upon returning the car today they told me I owed an additional $300 for the damage of the chip. I asked to speak to a manager who told me well you got our insurance but you have a deductible of 300 dollars so you have to pay that. I explained to him that my service guy Michael told me with getting the extra damage waiver I wouldn't have to worry about anything and that he never told me about a deductible. I even told them I've rented cars in the past, gotten a chip on the car and never owed them a dime. Well the manager was rude and refused to do anything.

Meanwhile two customers next me both got cars with the same insurance ploicy and the sale clerk never once told them about the 300 deductible. I don't understand what the point is in getting their insurance when it does nothing. The manager even had the odacity to tell me that they don't make any money on selling the consumer their insurance policy. I feel ripped off and if they would have told me about the deductible when I went to rent the car I never would have rented it in the first place, would have just used my own personal car. Now I have to fight with their claims people because this guy Michael, who has only been with budget didn't do his job. Never use them again! It's a scam.

vancouver, British Columbia

This report was posted on Ripoff Report on 04/04/2009 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/budget-car-rental/vancouver-british-columbia-v6b1z3/budget-car-rental-total-scam-they-dont-explain-the-insurance-or-deductible-vancouver-brit-440802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#1 UPDATE Employee

Budget employee responds

AUTHOR: Anonymous - (U.S.A.)

POSTED: Thursday, April 23, 2009

I work for Budget, but in another city. I'm so sorry you had such a bad experience when you bought the LDW. We do not charge a deductible on windshields or any other damage to the cars when you buy the LDW from us. Different states have different insurance policies. But, either way, we are REQUIRED to divulge information on any hidden costs such as deductibles, taxes, etc. I would fight this charge if I were you. If they are charging your credit card, then inform the credit card company that you will dispute this charge if appears on your bill. If you have already paid it, then, sadly you have learned a hard lesson. But, please do not judge all Budgets by this one unscrupulous one. LDW is a good product, but must be explained to the renter. I do purchase LDW when I rent cars. I wouldn't if there were a deductible, though.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now