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Report: #1270967

Complaint Review: Budget Van Lines - Nationwide

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  • Reported By: Charlie — Punta Gorda Florida USA
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  • Budget Van Lines Nationwide USA

Budget Van Lines Budget Deceitful from the first telephone contact, unwilling to assist Los Angeles California

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MOVER BE WARE!!!

EXTREMELY dissatisfied. DON'T use Budget!!!!
 
We regret having used Budget Van Lines, will never use them again, will not refer them and have made sure those we know (particularly those moving) are aware of our horrific experience with Budget. We knew Budget was a booking company.  We based our decision to contract with them based on the information provided us. Had we received the services promised and our move had been handled as contracted (in compliance with laws and regulations), we would have felt we paid an acceptable amount. However, that wasn't the case!
 
Our bad experience started from the second Budget's Representative answered our initial telephone call, everything he told us was lies. This is not just 'our' side of the events. Budget records every call, after listening to our conversations, this Representative was given time off without pay, confirming Budget knew we were lied to from the start. There were many issues between our first phone call until delivery, all compounded by the 9 months following. Some of the biggest issues/lies: 1) A compartmentalized moving semi would pick up our belongings and Harley Davidson, meaning our possessions would be separated from the next customer's belongings. We, also, paid for an additional compartment for the Harley.  2) The moving Company would arrive on a specific day with an am or pm arrival time, calling an hour before arriving.  3) We would be provided weight slips before and after our possessions were loaded, to compare the estimated weight we paid for and the actual weight of our possessions, resulting in a credit or debit. 
 
Budget contracted Platinum Van Lines for our move; we had no say in who they chose. The driver arrived 10 hours late, with a single compartment Enterprise Leasing truck with no ramp; and never called in advance. We initiated all the calls with Budget, Platinum and the driver for those 10 hours, being told lie after lie about where they were, why they were late, when they would arrive. Because it was a single compartment truck, our Harley had to be protected by our mattresses, which were tied around it (staining and ripping the mattresses).  Though Budget was well aware of the Harley being shipped and the need for a ramp to drive it onto the expected semi, there was only a back lift on the truck.  The difficulty of loading it rest on my boyfriend, with the 2 movers hanging onto him and the Harley, so neither fell off!!!!
 
No weight slips were provided at the time of pickup or delivery.  Yet, the driver still insisted we owed $400 at the time of delivery, even though he had no weight slips to prove we were over the weight we paid for in advance. There was no other reason to charge us. However, you pay or you don't get your possessions. At the time of pick up, we signed numerous documents,  including insurance forms. Yet, when we attempted to apply for reimbursement on the our damaged items and a lost container, we were informed by 2 separate insurance carriers that they had dropped Platinum. Platinum Van Lines had no insurance while transporting our belongings!  Not providing weight slips and not carrying insurance is a violation of the DOT/FMCSA, both were notified in writing of the violations, along with the AMSA.
 
Just 24 hours after pick up, Budget called us and acknowledged all the lies told us initially. After delivery, Budget spent 9 months stringing us along and putting us through our paces, completing forms, answering emails and forwarding numerous pictures, acting like they were going to help.  We believed they were going to step up and do the right thing. Then, 9 months later, it was "so sad," "too bad!"  We did everything we could before and after the delivery to assure a smooth move and follow up for compensation.  We acted in good faith for 9 months, doing everything asked of us. 
 
In the end, Budget offered us $150, their booking fee, which was supposed to justify our mistreatment and cover the cost for the damage to our furniture (which we didn't claim) and $600+ of missing items. But there was a 'catch.'  In order to receive the $150, we first had to sign legal documents, agreeing to never discuss this transaction or speak negatively of Budget in any public forum. We refused. 
 
Platinum went out of business; we had no recourse with them. We contracted with Budget; they contracted with Platinum. It was Budget's responsibility to make sure they used a reputable firm that abided by the laws and regulations. 
 
I wish I had enough time and energy to write everything we went through. Just writing this has made me angry, again!!!  SO, pass the word and stay clear of Budget Van Lines or you'll be the next person writing on Yelp to warn others!!! 

This report was posted on Ripoff Report on 11/30/2015 07:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/budget-van-lines/nationwide/budget-van-lines-budget-deceitful-from-the-first-telephone-contact-unwilling-to-assist-l-1270967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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