Buebird American Express Deceitfully Company Salt Lake Utah Internet

Bluebird is a ripped off

First, in December 2013, they started to charge a fee for $2.00 for everytime you use other ATM rather than a moneypass ATM which is located only at Wal-Mart.  The trick is that the ATM in Wal-mart does not work 80% or more, therefore, the only choice you have is to use other ATM so they can get $2.00 more.  Also when you call and tell them about the ATM in wal-mart the only thing they do is say, "I understand but if you do not use a MoneyPass ATM, our policy is to charge you a fee of $2.00."

Second, this is the biggest, I went to wal-mart yesterday and my payroll check was deposit on the account.  I got ready to check out, checker bag my stuff, I scan my card and it said declined.  I knew this was wrong because like I said my payroll check had been credit to my account early that morning.  The checker told me to scan it again.  It was decline again.  I swiped my card 5 times.  I gave up and went home to see what was going on with my card.  It turned out that each time I swiped my card the amount was taken off the card (put on hold), even though at wal-mart the transaction was declined.  I called bluebird immediately and told them the situation.  We even did a three way call and they veritified that the amount was declined.  Well the representative put one of the charge back on my card and then was told I had to wait 8 days before the other amount be put back on my card.  Well anyway I talked with a supervisor and manager about this matter and they all kept saying the same thing, "I am sorry for your inconvenience but it will be 8 days before charges be release.  I asked to talk to someone higher but they said that customers are not allowed to talk anyone higher and they stuck to their gun about not releasing my money.  Even after I told them I needed to buy groceries and needed gas for my car.  The only thing I got from them is "I sorry for your inconvenience, but there is not anyway they could do and I would have to wait 8 days."  I asked them, "why the charges were placed on my card when it was declined?"  They tried to cover up by saying their system said it was approved, which could not be possible because each time I swiped my card and it came back declined I got the receipt. 

Also I were told if I used other ATM besides a MoneyPass (since the one at my walmart was not working) that I would not be charge the fee of $2.00.  Well, that was not so.  I also brought that up and once again I was told, "We are not authorize to reverse the charges and if you don't use a MoneyPass ATM, you will be accessed a fee for $2.00 for each transaction."

Lillian

West Helena, AR