Complaint Review: Build Zoom - Internet
- Build Zoom Internet USA
- Phone: 844-336-0033
- Web: Www.buildzoom.com
- Category: Home Improvements
Build Zoom BuildZoom Build Zoom falls short, hides behind long legal language...zoom away Internet
*Author of original report: Hiding behind camouflage payment
*Author of original report: Nice "legally crafted" response
*UPDATE Employee: BuildZoom Response
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Promises to connect you with legitimate contractors, help you thru the process, and review your bid/contract. They were great in the beginning, sent several contractors my way. But when I needed them most, to review my contract proposal from the contractor, they zoomed away breaking of contact. After contract was signed, they billed the contractor in full, threatening him. Who do you think really pays that 2.5%? It's past on to us. Arrogant to think otherwise. Now if they would have done the contract review, I'd at least say they fulfilled/rendered services in full. But they didn't and refuse to refund a "portion" of the bill. That's all I asked, a partial refund. My attorney has looked at them and pointed out that they ate a Delaware LLC, HQ'd in CA, and have a long list of legal indemnifcation on their Web site. He says this is common with companies who have integrity issues to shady companies. I have a case, but will invest a lot of time and effort. So, instead, I'm putting that time and effort into spreading the word about their less than honest business practices.
This report was posted on Ripoff Report on 10/19/2016 09:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/build-zoom/internet/build-zoom-buildzoom-build-zoom-falls-short-hides-behind-long-legal-languagezoom-away-1334094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Hiding behind camouflage payment
AUTHOR: - ()
SUBMITTED: Friday, December 09, 2016
They sure are sticking with the 'FREE' to the homeowner ... the contractor pays postion. The contractor passes all costs on to homeowners and then tacks on his profit. Could be a percent of total cost, flat rate, ... whatever. But costs are passed on. BuildZoom fee is just another one. Had they done everything they promised me on the phone when they courted me, I would gladly pay the 2.5% markup. Still would. But there is real value in reviewing contract proposals and ensuring it's in line with most home improvement contracts and has safeguards built-in. It's as important if not more than having a licensed contractor (anyone can vette that out by calling their local municipality to find out how to verify).
John states he welcomes working with me. But other than contacting me via these rebuttal's, they have no interest in 'working with me', resolving the matter, nor have they attempted to contact me. I've stand by my statements (here, the BBB, Angie's List, etc) that they derserve some payment. They did do some work in connecting me with contractors and for that I think they should be rewarded. But once I narrowed it down, that is where they ceased work. They didn't provide the complete job as their "concierge" promised. Therefore, partial payment for partial services. Unless your BuildZoom apparently.
BuildZoom web site, "Our project concierges hand select the contractors for each job, and guide each property owner through the remodeling process. People who hire through BuildZoom report extremely high rates of satisfaction." ...they have not guided me through the remodeling process. They left before ink made it to paper and have refused to engage to resolve issues and help me. I have asked and they won't engage. So extremely high? Heck, I'm not even tepid on the satisfaction scale.
#2 Author of original report
Nice "legally crafted" response
AUTHOR: - ()
SUBMITTED: Tuesday, October 25, 2016
John provided the same response (and I mean almost verbatim) as James Dunbar provided me. Quite illuminating. It's like they planned and rehearsed the reply for less than satisfied homeowners. Like I said, who actually pairs that cost? The homeowner. They can claim all they want that the contract is only with the contractor. And that it is a 'referral fee'. To do so after the fact, after they advertise and promise a host of services, is deceptive and dishonest. I'm told I have a contract that never should have been signed as written. Something they claim to be Subject matter experts on and we're to provide advisement on. Clearly they have no interest in fairness or business integrity. I asked them to give either me or the contractor a small portion of the fee back. I even went add low as 0.5%. It was meet with the same polite but "go pound sand" message John provided.
#1 UPDATE Employee
BuildZoom Response
AUTHOR: John - (USA)
SUBMITTED: Tuesday, October 25, 2016
We’d like to thank this homeowner for bringing these issues to our attention directly, as well as on this site, and for being completely respectful with our team throughout this conversation.
Head of Operations, BuildZoom
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