Build Zoom BuildZoom Build Zoom falls short, hides behind long legal language...zoom away Internet

They sure are sticking with the 'FREE' to the homeowner ... the contractor pays postion.  The contractor passes all costs on to homeowners and then tacks on his profit.  Could be a percent of total cost, flat rate, ... whatever.  But costs are passed on.  BuildZoom fee is just another one.  Had they done everything they promised me on the phone when they courted me, I would gladly pay the 2.5% markup.  Still would.  But there is real value in reviewing contract proposals and ensuring it's in line with most home improvement contracts and has safeguards built-in.  It's as important if not more than having a licensed contractor (anyone can vette that out by calling their local municipality to find out how to verify).

John states he welcomes working with me.  But other than contacting me via these rebuttal's, they have no interest in 'working with me', resolving the matter, nor have they attempted to contact me.  I've stand by my statements (here, the BBB, Angie's List, etc) that they derserve some payment.  They did do some work in connecting me with contractors and for that I think they should be rewarded.  But once I narrowed it down, that is where they ceased work.  They didn't provide the complete job as their "concierge" promised.  Therefore, partial payment for partial services.  Unless your BuildZoom apparently.

BuildZoom web site, "Our project concierges hand select the contractors for each job, and guide each property owner through the remodeling process. People who hire through BuildZoom report extremely high rates of satisfaction."  ...they have not guided me through the remodeling process.  They left before ink made it to paper and have refused to engage to resolve issues and help me.  I have asked and they won't engage.  So extremely high?  Heck, I'm not even tepid on the satisfaction scale.

 John provided the same response (and I mean almost verbatim) as James Dunbar provided me. Quite illuminating. It's like they planned and rehearsed the reply for less than satisfied homeowners. Like I said, who actually pairs that cost? The homeowner. They can claim all they want that the contract is only with the contractor. And that it is a 'referral fee'. To do so after the fact, after they advertise and promise a host of services, is deceptive and dishonest. I'm told I have a contract that never should have been signed as written. Something they claim to be Subject matter experts on and we're to provide advisement on. Clearly they have no interest in fairness or business integrity. I asked them to give either me or the contractor a small portion of the fee back. I even went add low as 0.5%. It was meet with the same polite but "go pound sand" message John provided.

We’d like to thank this homeowner for bringing these issues to our attention directly, as well as on this site, and for being completely respectful with our team throughout this conversation.

Head of Operations, BuildZoom