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Ripoff Report | Bulq.com Review - Internet - Bulqcom company sold me
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Report: #1300118

Complaint Review: bulq.com - Internet

  • Submitted:
  • Updated:
  • Reported By: buyer_beware_bulq_com — Alabama USA
  • Author Confirmed What's this?
  • Why?
  • bulq.com Internet USA

bulq.com Company sold me like-new items that were defective and would not refund their value. Wasington DC Internet

*Author of original report: Buyer Beware

*UPDATE Employee: BULQ

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I purchased a pallet of like-new items from Bulq.com.  Many of the items were not like-new.  Bulq.com refunded money for many of the items that were not like-new.  A few days later I discovered two more items were not like-new and I contacted Bulq.com.  I was told by Bulq.com that since they settled the claim on the other items they do not refund money for newly discovered defective items.  The 2 items are worth nearlly $500 and were how I was going to break even on the nightmare purchase from Bulq.com.  Buyer beware if you do business with Bulq.com.

This report was posted on Ripoff Report on 04/16/2016 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bulqcom/internet/bulqcom-company-sold-me-like-new-items-that-were-defective-and-would-not-refund-their-va-1300118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Buyer Beware

AUTHOR: - ()

POSTED: Wednesday, April 20, 2016

The five day company policy by Bulq.com is not a license to steal from their customers.  When I filed the initial dispute, I mentioned to the customer service representative at Bulq.com that because of the large number of items I may not be able to fully inspect everything within the 5 day period.  I was told by Bulq.com that their company would resolve any problems even after the 5 day period and would make things right. 

I am dissatisfied with the quality of merchandise/service received and I have filed a dispute with my credit card company.  The credit card company has basically told me that the Bulq.com company policy does not give the company a license to steal from the consumers and does not protect Bulq.com. 

My only reason for writing this review and rebuttal is to allow other consumers to make an informed decision before purchasing products from Bulq.com.  I believe Bulq.com needs to rethink how they deal with their customers when legitimate problems occur.

 

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#1 UPDATE Employee

BULQ

AUTHOR: BULQ - (USA)

POSTED: Tuesday, April 19, 2016

We are sorry to hear about your recent experience with BULQ. As we are still a young company, your feedback is very important as we continue to grow. To provide a bit more context to your experience, when a claim is filed for a pallet, we do require notice of all items that are in dispute on that particular pallet within five business days of receipt. This is so that we can ensure we are providing a proper refund for any discrepancies. In this case, as the claim on this pallet had already been processed and closed, we do not allow additional items to be disputed retroactively. We are truly sorry for any inconvenience this has caused you and appreciate your feedback as it will only help the growth of our business. Please do not hesitate to reach out to a member of our Customer Care team if you have any concerns or questions.

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