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Report: #1289832

Complaint Review: Bulq.com - Internet

  • Submitted:
  • Updated:
  • Reported By: jmc — Burlington Kentucky USA
  • Author Confirmed What's this?
  • Why?
  • Bulq.com Internet USA

Bulq.com Bulq Do not use Bulq.com Nationwide Internet

*Author of original report: Bulq

*UPDATE Employee: BULQ

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The experience in buying through Bulq.com was extremely poor, do not purchase through this liquidation site.  The organization is terrible in every way possible, their MSRP value is over inflated by 88.28%; take this into consideration if you are planning your cost of recovery with the items purchased.  The pallet received had several missing items and multiple mismatched units versus what was expected.  In addition to this issue, the pallet purchased was “Brand New” but contained several damaged and nonoperational units; nearly all nonoperational units were high value items from the purchase.  This resulted in lost freight, time and customer returns, further reducing the recapture costs by 24.5% of our total revenue.  The pallet cost was $1,839.58 ($150.00 of this was shipping), the total MSRP value was scoped at $26,304; given this factor the total revenue recovered on the 319 items associated with this purchase has only amounted to $2,477.52 or a net gain of $637.94.  I reached out to their customer service team 2/7/2016 and have not yet received any follow up as of 2/24/16 on the issues outlined above.

-          Customer Order# OR1677709

This report was posted on Ripoff Report on 02/24/2016 08:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bulqcom/internet/bulqcom-bulq-do-not-use-bulqcom-nationwide-internet-1289832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Bulq

AUTHOR: - ()

POSTED: Saturday, February 27, 2016

Unfortunately the customer service agent only highlighted the manifest discrepancy in their email sent yesterday.  Naturally, this is only one small piece of the issue identified; the level of damaged and nonoperational units has been excessive and unacceptable.  I would imagine that your organization should focus your energy on making this right for all customers.  If you decide to contact me with some actionable resolution, I will be happy to provide you with a detailed recap of the customer complaints I have received from the items purchased through Bulq.

Looking forward to getting this resolved.

- Customer Order# OR1677709

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#1 UPDATE Employee

BULQ

AUTHOR: BULQ - (USA)

POSTED: Saturday, February 27, 2016

We’re sorry to hear about your experience and appologize for any inconvenience it may have caused. It looks like one of our Customer Care representatives responded to your request on February 7. One of our Customer Care agents will be following up with you to answer any questions you may have.

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