Burgess Seed and Plant Co. I ordered several plants from Burgess. The main plant that I wanted was a papaya plant for a gift to my mother for Mothers Day. Bloomington IL

 They sent in place 2 sad looking pine apple plant. Note indicated Papa crop due to failure. I received and email back indicating that they have the right to send other plants in place of the original orders???

I ordered 2 papaya plants for my mother for a gift on Mothers Day.  Instead I received a note on two smaller dead looking plants that indicated that there was a crop failure and this is the replacement plant.  Pine Apple plant?  I believe they new there was no Papaya plant from the beginning and continued to offer the plants on their website.  This is misleading.  

 I tried several times to contact Burgess on there customer service line.  Constant busy signals.  I sent and email requesting a full refund.  I received a email note back from Customer service basically telling me they have the right to replace the order.  Very generic email that they probably send out to everyone.  

I am very unhappy with this company and want to make sure that no one else orders from Burgess on line or by mail orders.    

I have used Pams trees and they have 100% customer service and return policy that is simple and they do not replace your plants with something else.   That is so misleading and disappointing. 

JoAnn

Plano, TX 75024