Buyaib.com - Alpha International Business ripoff Even the money is not significant, it's the suggestion of shady business practices by this company. Pomona California

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Consumer Message # 27 for September 17, 2003

Complaints.com received the following consumer message on September 16, 2003:

From: Cary

RE: Alpha International Business - www.buyaib.com - charged an apparant re-stocking fee, despite being shipped the wrong speed 512 mb memory chip.

I purchased a 512 mb SODIMM PC2100 from Alpha International Business Inc. (www.buyaib.com) in mid July 2003, found thru Yahoo Shopping. On July 18, 2003 I was charged $77.99 on my credit card. The price included a $3.99 charge for "testing" the memory.

The memory arrived on 8/14/2003. Although the packing slip indicated what I ordered, the memory module was an incompatible speed, (PC2700), and did not work with my laptop.

After emailing and calling, I finally obtained an RMA via their website and returned the item for full credit, as described on their website. I was finally credited $66.30 to my credit card on 8/18/03. I was charged what apparently was a restocking fee, even though they shipped the incorrect item and I had to ship the memory back at my expense.

I have emailed them several times, attempted to call them for refund of full price(wait times are interminable) to no avail. I registered the problem with Yahoo Shopping 4 weeks ago and still have not had a response. I warn anyone contemplating a purchase form this company to beware.

Even the money is not significant, it's the suggestion of shady business practices by this company.

Cary
Wilmette, Illinois
U.S.A.