E470 Express Toll Worth the extra traffic to avoid Denver CO

I have never been more frustrated by any other consumer service than I am with this private company. I seek to provide personal experiences to help others save their money.  I have had years of frustration on the timing of when you pass the toll and when you actually get the bill.  I remember distrinctly paying off all of our toll bills at the end of December 2013 right before moving. We apparently had a $3.25 charge, I remember "submitting it" online along with a couple other tolls but aparently it did not process because the very scripted customer service rep I talked to this morning states that was owed. I have accidentally paid tolls twice and it has taken a month or 2 before it shows back on my account. 

The timing of the toll bills is unacceptable. By the time you remmevber to sit down and pay your bill is probably in collections already.  This company seems to follow a very well timed process where you forget about the toll by the time it finally shows up in their system and before you know it you have ridiculous late fees, collection fees, etc.  I have said over and over I will not drive this toll, I recommend no one uses this toll route.  It really does not save you any time, I have tried both I-25 to E-470 and I-25 to I-225 with no obvious time differences.  Save your money and use the roads you already pay taxes to drive. A private company providing a road has been nothing short of frustrating every time.