Report: #1341274

Complaint Review: Cablesat

  • Submitted: Sat, December 03, 2016
  • Updated: Sun, December 04, 2016
  • Reported By: Anonimous — Alabama USA
  • Cablesat
    2a Calle Poniente #29, Barrio la Merced Usulután
    El Salvador

Cablesat Cable Sat S.A. de C.V. Brindan un servicio inestable, no brindan la velocidad ofrecida, equipo defectuoso, no permiten opinar en su sitio de facebook, contrato abusivo para obligar a clientes desprevenidos a permanecer pagando por un servicio inferior o inutilizable al nivel pagado | Do not offer the speed offered, defective equipment, do not allow to comment on your facebook site, abusive contract to force unsuspecting customers to remain paying for inferior or unusable service at the level paid Santiago de Maria Usulutan

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Se contrato un servicio de 5 megas y desde el primer dia solo levantaba cerca de 1 mega, cobraron por adelantado, tardaron tres dias en cambiar el equipo y luego la señal es inestable y hay que hacer hasta 5 intentos para cargar una pagina. No levant ni los 3 megas a veces menos de 2. Tengo screenshots para probarlo, y horas hablando con sus tecnicos y personal de servicio al cliente. Te hacen firmar un contrato oneroso por un servicio inutilizable al nivel que se esta pagando, sumamente inestable y quieren que pagues una multa por rescindir el contrato. Recomiendo acciones legales colectivas del orden civil para recuperar las costas procesales y obtener un resarcimiento.


A service of 5 megs was contracted and from the first day only raised about 1 mega, charged in advance, it took three days to change the equipment and then the signal is unstable and you have to make up to 5 attempts to load a page. I did not raise nor the 3 megs sometimes less than 2. I have screenshots to test it, and hours talking to their technicians and customer service staff. They make you sign an onerous contract for an unusable service at the level that is being paid, extremely unstable and want you to pay a fine for terminating the contract. I recommend collective legal actions of the civil order to recover the procedural costs and obtain a compensation.

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