Complaint Review: Cache Creek Resort - Brooks California
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- Author Confirmed
- Cache Creek Resort 14455 Highway 16 Brooks, California U.S.A.
- Phone: 530-796-5808
- Web:
- Category: Casinos & Cardrooms
Cache Creek Resort, Jamie Fisher - Head Honcho, Teresa Orzalli - "Guest Relations" Charged one nt "no show" and "no show" reservations for spa reservations Brooks California
*Author of original report: REFUND IN PROGRESS!
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Cache Creek is Indian Reservation Casino turned "Resort". I noticed only a month later in my Bank Statements that they charged me no show charges to the tune of almost $500! I had never been there, and really wanted to go to the spa but couldn't make it 3 times! On the second reservation supposedly I cancelled the spa reservation but not the hotel????? and on the 3rd reservation I cancelled the hotel but not the spa reservations! Cache Creek contention: If I had cancelled correctly it would show up on the system because someone had accessed it...HUH?
I think someone screwed up when I called and cancelled the wrong reservation date at one point. But it doesn't matter what I think - to my surprise, they are steadfast that I was a no show. I came up with my bank statement to show the different dates of cancellation. Shoot, the Bellagio or Venetian wouldn't even waste time on this and do everything they can to make up for a customer's inconvenience. You'd think they'd at least give me a dinner for my $500 they took from me. I never made it, and Cache Creek (Teresa Orzalli) is the "Guest Relations Manager". Very nice and polite but I've lost my appetite. Am redisputing with the Bank with all my extra evidence. What did I do to them? I didn't steal the Indians land......... It's an automatic for the 90 days they investigate. It's the law!
Kathryn
san francisco, California
U.S.A.
This report was posted on Ripoff Report on 04/01/2006 06:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cache-creek-resort/brooks-california-95606/cache-creek-resort-jamie-fisher-head-honcho-teresa-orzalli-guest-relations-charged-184488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
REFUND IN PROGRESS!
AUTHOR: Kathryn - (U.S.A.)
SUBMITTED: Friday, April 07, 2006
I am the person who originally made this report. The day after this report was made T. Orzalli the Guest Relations Manager stated that a refund is in progress as a credit back to my credit card. I am happy to report this occurred last night and has posted. As promised to Cache Creek, I want to publicize that they have stepped up to the plate and acknowledged with the refund. I still intend to visit if the chance arises.
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