Cal Spas DISHONEST RIPOFF SCAM MIS QUOTES OF PRICES Pomona California

I am the Cal Spas Customer Relations Manager. I do apologize if any misleading information was offered to you during your purchasing experience, I will confer with all persons involved to correct all inaccurate/inconsistant processes/information.

In regards to the crane expense, Sales representative may offer some installation advise, however, being that they are not familiar with your environement/application, it is only advice.

We must all take some responsibility as a manufacture, retailer and consumer to make our transaction(s) as friendly as possible. Therefore, we offer on our website and at time of sale a free "Pre-delivery" manual (http://www.calspas.com/parts/images/2004_Spa_Predelivery.pdf) to guide you through your installation.

Pre-delivery guide (page 4) offers instructions to check your spa deminsions on page 8 (according to model) as it sits on the spa cart to ensure adequate clearance and pre determined .

Also, informs; to protect your investments (property and spa) and persons the spa must remain on the cart. Furthermore, if a crane is necessary and not included in the cost of the original contract it the buyers resonsibility.

Should you have documentation from a Cal Spas representative (time of sale) providing information (prices, demensions, special offers) I will be more than happy to HONOR it. We are a fair company and do not want our consumers disaticfied nor mislead. Unfortunately, independant dealers/service centers may mis-represent us, Cal Spas is willing to stand behind our prodcut and fix the problem.

Kind regards,

I am the Cal Spas Customer Relations Manager. I do apologize if any misleading information was offered to you during your purchasing experience, I will confer with all persons involved to correct all inaccurate/inconsistant processes/information.

In regards to the crane expense, Sales representative may offer some installation advise, however, being that they are not familiar with your environement/application, it is only advice.

We must all take some responsibility as a manufacture, retailer and consumer to make our transaction(s) as friendly as possible. Therefore, we offer on our website and at time of sale a free "Pre-delivery" manual (http://www.calspas.com/parts/images/2004_Spa_Predelivery.pdf) to guide you through your installation.

Pre-delivery guide (page 4) offers instructions to check your spa deminsions on page 8 (according to model) as it sits on the spa cart to ensure adequate clearance and pre determined .

Also, informs; to protect your investments (property and spa) and persons the spa must remain on the cart. Furthermore, if a crane is necessary and not included in the cost of the original contract it the buyers resonsibility.

Should you have documentation from a Cal Spas representative (time of sale) providing information (prices, demensions, special offers) I will be more than happy to HONOR it. We are a fair company and do not want our consumers disaticfied nor mislead. Unfortunately, independant dealers/service centers may mis-represent us, Cal Spas is willing to stand behind our prodcut and fix the problem.

Kind regards,

I am the Cal Spas Customer Relations Manager. I do apologize if any misleading information was offered to you during your purchasing experience, I will confer with all persons involved to correct all inaccurate/inconsistant processes/information.

In regards to the crane expense, Sales representative may offer some installation advise, however, being that they are not familiar with your environement/application, it is only advice.

We must all take some responsibility as a manufacture, retailer and consumer to make our transaction(s) as friendly as possible. Therefore, we offer on our website and at time of sale a free "Pre-delivery" manual (http://www.calspas.com/parts/images/2004_Spa_Predelivery.pdf) to guide you through your installation.

Pre-delivery guide (page 4) offers instructions to check your spa deminsions on page 8 (according to model) as it sits on the spa cart to ensure adequate clearance and pre determined .

Also, informs; to protect your investments (property and spa) and persons the spa must remain on the cart. Furthermore, if a crane is necessary and not included in the cost of the original contract it the buyers resonsibility.

Should you have documentation from a Cal Spas representative (time of sale) providing information (prices, demensions, special offers) I will be more than happy to HONOR it. We are a fair company and do not want our consumers disaticfied nor mislead. Unfortunately, independant dealers/service centers may mis-represent us, Cal Spas is willing to stand behind our prodcut and fix the problem.

Kind regards,

I am the Cal Spas Customer Relations Manager. I do apologize if any misleading information was offered to you during your purchasing experience, I will confer with all persons involved to correct all inaccurate/inconsistant processes/information.

In regards to the crane expense, Sales representative may offer some installation advise, however, being that they are not familiar with your environement/application, it is only advice.

We must all take some responsibility as a manufacture, retailer and consumer to make our transaction(s) as friendly as possible. Therefore, we offer on our website and at time of sale a free "Pre-delivery" manual (http://www.calspas.com/parts/images/2004_Spa_Predelivery.pdf) to guide you through your installation.

Pre-delivery guide (page 4) offers instructions to check your spa deminsions on page 8 (according to model) as it sits on the spa cart to ensure adequate clearance and pre determined .

Also, informs; to protect your investments (property and spa) and persons the spa must remain on the cart. Furthermore, if a crane is necessary and not included in the cost of the original contract it the buyers resonsibility.

Should you have documentation from a Cal Spas representative (time of sale) providing information (prices, demensions, special offers) I will be more than happy to HONOR it. We are a fair company and do not want our consumers disaticfied nor mislead. Unfortunately, independant dealers/service centers may mis-represent us, Cal Spas is willing to stand behind our prodcut and fix the problem.

Kind regards,