California Pacific Pathology Medical Group Medical Billing Duplicate Claims and Nonresponsive Customer Service Fresno California

My complaint is against the billing office of California Pacific Pathology Medical Group located in Fresno California who have TWICE billed me fraudulently.

First - billing me twice for the same lab services on 1/14/15 in two separate claims

Second - billing me for lab services (billing Blue Cross as a provider) for which I paid my assigned share of the cost, then they did not apply the Blue Cross contracted amount and then pursued me for the entire balance due without applying the Blue Cross' contracted discount. This is medical billing procedures 101.

My current complaint is the result of being billed almost $8,000 a second time, 11 months after the procedure that I had already paid my share (for which they are now billing me yet again in the duplicate claim).

You cannot reach these people on the phone or on line. They have automated dialed messages that when you call them right back they are closed (before 5pm).

When I enter my invoice number in the on-line search engine on their website that they have required registration and a password, it does not recognize the claim number, yet I am getting a notice on that same claim 11 months later saying "Your account is past due!! To avoid further collection activity, please mail payment in full today"

This is the worst run medical billing department I have ever encountered. I have mailed them copies of the duplicate claims twice now and several weeks or even months go by and then I get another collection notice. Nobody is reading the mail I send them, or at least not acting upon it - it is so clear that they are wrong to be billing me. Blue Cross has paid my claims, and I have paid my share of those claims in full.