Camelback Moving Camelback Moving Damaged Expensive Furniture and Tells Me It's Not Their Fault!!!! Phoenix, Arizona

Had it happen to me several times in different cities.  These were well named and franchised movers that were local.  They stole items from me after they brought it back to the wharehouse.  I then tried the ones that crate everything at your door and apparently the crates were re-opened at some point and items stolen.
I think azbadge 1658892 are the ones hired to remove the negative items from the internet for this moving company.

Since you're so familiar with Camelback movers, just how many times have you used them? One would not be enough to be credible, 10 might. But if you just happen to know the owner or an employee, you really know nothing of the operation.

I have dealt with Starving Students first hand and know 31 others who have as well. Out of which there was one complaint. A scratched TV. The mover simply took a scratch pen and removed the scratch. So that complaint was resolved.

Those saying this never happened must really be ignorant. Is this mover operated by god?  I don't care how hard a company tries, they always make mistakes as well as have bad employees. Your attacks on this poster shows you don't have your brains engaged. Is he to be considered absolutely correct? NO!  But until proven incorrect, his post is definitely plausible.  Maybe people should regard everything you say as lies.

Totally agree Sarasoto Chemical. And you said it well.

A company can keep an A rating with the BBB just as long as they pay. There are plenty of fraudulent companies with A ratings. Some even have Federal cases and class actions suits against them. If you have a complaint against against a company you are just wasting your time going to the BBB. I recommend you go to the Consumer Complaints Department.

    I am very familiar with Camelback moving, and I guarantee this instance referred never happened. Go to Yelp.com and look at the reviews for Camelback Moving. They won Best of Phoenix 2 yrs. in a row in the NEW TIMES. This is a phony allegation posted by a "clear your reputation" website which makes the owner think their online reputation is damaged, then wants to repair it for a fee..... And, as far as the BBB is concerned, ratings are meaningless...but when the BBB  moved their main offices in Phoenix, ...yeah. They used Camelback Moving.  Look into it. 

Ron wrote :"ext time you might want to try Starving Students Moving. Cheaper than the others and they do a much better job."

   Before doing that I'd recommend typing Starving Students into the search box on this site.

Jim's view is probably correct in your situation, since it involves insurance issues (theft and damage) as opposed to more BBB-able issues like holding belongings hostage for more money, never showing up, etc. Chances are the BBB will accept a standard 60 cents per whatever compensation according to whatever the standard insurance waiver you signed allows for. Did you take out extra insurance? Did you agree in writing to forego any and all insurance? What exactly did your contract state in this matter?

...unless you happen to be a sales rep for BBB.  Movers are generally members and the BBB will let their members get away with anything.  If you don't believe me, then believe this site.  ROR thinks BBB is a ripoff too.  It's not even having a difference of opinion - it's a fact.

And a lawyer, good or not, can't do anything, and the mover knows it.  The moving industry is highly unique and generally movers aren't sued by shippers.  Federal Law limits a mover to the terms and conditions set forth in the contract.  In other words, you cannot sue a mover to collect more than what is stated in the contract.  If the shipper signed up for $0.60 per pound valuation, that is all their going to get, and there is not a lawyer that can change that.  In all, I suspect the mover will be limited to less than $500 liability in this case based on what I read, and that's it.  Any lawyer who tries to sue the mover will find the mover asking for the case to be dismissed under the Carmack amendment, and the judge will grant it.  There was a movement around 6-8 years ago to change these rules in Congress and it was largely unsuccessful.  You can't even sue them for negligence because the mover is also protected under the very same Carmack amendment from any liability due to negligence.  In short, the mover is responsible, but not liable.

Small claims?  Generally, you have to file in the state the mover's HQ are in; those are the normal T&C's in a moving contract.  If you file in the state of your destination location, the suit will be tossed.

So what to do at this point?  At this point, file a police report.  You'll probably be able to claim a casualty loss as an itemized item on your tax return and you'll need the police report for that.  The police won't be able to do much because they'll investigate and the mover will claim the item lost, so don't expect anything on that front.

The best thing one can do is NOT to shop for a mover on the internet.  That's where the disreputable movers lives and if consumers stop choosing movers on the internet, the disreputable movers will starve.  Starving Students would have been just as bad, if not worse, in this situation; consumer generally rank them low because of their inability to handle expensive items without damage.  Consumers would be well advised to choose a brick and mortar mover in their city of origin, have the mover survey the items to be moved, and let them handle the move.  It is more expensive, but then moving is not cheap - no matter what anyone tells you.  Certainly the OP figured this out...too late.

ext time you might want to try Starving Students Moving. Cheaper than the others and they do a much better job. Keep filing complaints until you get restitution. With Starving Students the movers aren't overweight, middle aged, lazy men. They are actually students struggling to make expenses to continue college and they are motivated to doing good jobs.

That'll move it into the Plus column for you.
NOBODY should have to Put up with this crap, they damaged it, they're responsible, end of story.

Bottom line is, contrary to one of the above posts, many companies do have A and B ratings without being members, AND Camelback being a member, they would have to respond to the BBB if the customer involves them. At least there's a chance the BBB might help work something out. What has the consumer got to lose by trying?

There's a truth about the BBB some in the moving industry remember; there was a moving broker with a total of over 800 BBB complaints in a 36 month period.  Their rating with the BBB?  A-.  If you're a member...it doesn't matter how many complaints you have.

Now to the real problem - this consumer.

I have a real issue with movers doing a poor job with moving people.  But I have a REAL problem with consumers who choose a cheap mover over the internet to move expensive furniture than a reputable mover.  There is no excuse for such idiocy.  If they had simply chosen a reputable mover that might have cost them a few thousand more, they would not have been in this situation.  So how does one choose a reputable mover?  In every city, there are moving agents for some of the major moving companies in the country.  Call one of them; they'll come to your house, see what needs to be moved, and give you a proper quote.  Reputable movers make a profit of about 5% so anyone who quotes you 30%-50% less is going to scam you.  If the reputable mover is too expensive, consider other options, but not an internet mover.

Here something else to consider.  Any mover on the internet without a complaint is someone you should not go to.  ALL movers have complaints.  ALL GREAT movers have complaints.  Bad movers always hire someone to hide their complaints, or they close down and change their name, which is perfectly legal.  That's why telling someone not to go with a certain mover is useless.  The consumer gets suckered.

Moving is not inexpensive.  It is heavily labor intensive.  Choosing a cheap mover often results in a disaster.  Best of luck to you.

The Better Business Bureau is an absolutely corrupt and useless organization, and anyone who would even think they serve any legitimate purpose whatsoever is a moron.



The BBB got away with their scam years ago, but now in the day of the internet they serve absolutely no purpose. There are many consumer based sites that can "out" an unscrupulous business in a matter of minutes.



The BBB has absolutely no power to do anything to anyone. They are not any form of regulatory agency or government agency.



The BBB engages in extortion against businesses who do not pay to be listed.

You cannot get a positive BBB rating unless you are a dues paying member.



A total scam.



Anyone who believes in the BBB is a clueless moron.

Don't know who's right or truthful here. I have no horse in these races. Assuming customer has valid issue, did you contact the BBB for resolution? Camelback is BBB accredited and they cannot keep that if they are unresponsive. Please advise what steps you took to resolve this, and what insurance you agreed to covering the move.

There is nothing in this report that is to be believed. I am very familiar with the accused company, and many other companies on this website that are being blasted in one way or another only to be contacted by another company a day later wanting to "restore" the accused parties online reputation for a fee. These fabrications are nothing more than a scam which is being investigated, and which whose days are numbered.