CameraKings.com Camera Kings VERY POOF Customer Service, Internet

TOO BAD, my GIFT TO MY WIFE, wasn't opened until 12/25.... AND they didn't re-open until 12/28.... AND then there was a RIDICULOUS 30+ minute "on-hold" wait for the next several days!!  Needless to say we were fed up & just wanted some answers, SO.....
WE DECIDED Instead to go to RITZ CAMERA to get some answers on this thing... "SHOULD HAVE WENT TO RITZ IN THE FIRST PLACE!!"
THEY AT LEAST BELIEVE CUSTOMER SERVICE IS STILL IMPORTANT!!

MY ADVICE.... DO NOT DEAL WITH THIS CAMERAKINGS....  (ALSO, when I was FORCED to deal with TAMRON as a "WARRANTY ISSUE" (after only 3-days out of the box)... THEY told me that I was lucky.... "CAMERAKINGS is notorious for selling 'GREY MARKET' goods & not informing there customers!"  They had to 1st check my serial number, to make sure it was valid, before talking to me!!

THANKS ALOT, CAMERAKINGS.... A WONDERFUL GIFT, HAS NOW TURNED INTO A SMALL NIGHT-MARE.... MAYBE BY SPRING SHE'LL HAVE IT BACK & BE ABLE TO TAKE SOME CHRISTMAS PICTURES..... OH YA... TOO F#@%!#& LATE!!!
THANKS FOR NOTHING!!!