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Report: #360086

Complaint Review: Camfrog Camshare LLC - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: Centralia Illinois
  • Author Confirmed What's this?
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  • Camfrog Camshare LLC PO Box 42227 Austin, TX 78704 Austin, Texas U.S.A.

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I'm reporting this company because they are having problems with people hacking there system and stealing procodes we pay a lot of money for to use there serveces. I paid 200 bucks for a server procode to host a room through camfrog. then I paid 50 bucks to use there video chat service. I had bot procodes for over a year and then in the last month they took both procodes I have been trying to contact them for the last two months and they tell me they will replace the codes or they will then say we replaced it and they never give me anything. I"m not the only one they ripped off so fare there are many others and I will send them to this web sight to get the ball rolling and get what we paided for back or our money back. this is not right they have a tos and I followed the tos they in the last two months changed the tos we use to be able to use the procodes on two rooms and two im chats. now they changed it and say only one so we did what they want but yet they still delete procodes and tell use they are having problems with the system but wont give use back what we paid for. I just hop they will soon get a better costumer service becuase right now they suck.

Charles xxxxxxx
Centralia, Illinois
U.S.A.

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This report was posted on Ripoff Report on 08/06/2008 06:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/camfrog-camshare-llc/austin-texas-78704/camfrog-camshare-llc-ripped-of-procodes-that-are-required-to-use-there-services-and-then-360086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
10Consumer
1Employee/Owner

#12 Consumer Comment

Camfrog Hacks

AUTHOR: DaBear - (United States of America)

POSTED: Thursday, March 04, 2010

Well ya start off your comment with problems with people hacking systems. Truth is that if a really good hacker wants to get into your computer or server? They will regardless of what you may try. It is not Camfrogs fault in regards to getting hacked. Now that that is said, I do know a way you can prove to Camfrog you got hacked. First you start by emailing helpdesk@camfrog.com . Explain to them what happened. They will respond with the normal way. Telling you to show your email reciept to whomever you bought the legit code from. Then comes what I had to do. So simply and very easy to do. You logon to your server. As you know when someone else logs on using your procode your room goes offline. What you do is as soon as that happens? Look at the time on your computer. Then send to Camfrog an email giving them the timeframe to look into there logs. Such as, your room gets disconnect and time is 7:00 PM. Send to Camfrog telling them to check there logs from 6:59 - 7:01 . Give them your timezone and also the code itself. Camfrog will then do two things. They will deactivate your code, deny access to whomever stole it. They then will send your a new code. I have done this before when my client procode got hacked out of my system. I have also lost a server procode but that was my fault because I shared it. See they also will see when your room logged on. One last comment. Say ya got onto a phishing site. Say like linksys.com or something. They hack you and steal your personal information. What ya going to do? Sue Linksys?

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#11 REBUTTAL Individual responds

i am new here i have list for camfrog hacker

AUTHOR: Germany_boy - (Germany)

POSTED: Monday, February 15, 2010

hi i am new in this forum but i want help Tos i have iam from Tunisia i Leave in Germany , i speak a little english i like camfrog because i find my family and friends but this last time is so much hacker and i am everyday Victim , (a7 , 21 , vL , w0s , Mkache5 , E7E_ ,APK , YvY,4x44) this is list Hacker team in camfrog i want ask why dont give camfrogTos for africa and midle east , because i want Tos helper too can you help me ? thank you

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#10 Consumer Comment

Replacing your procode

AUTHOR: IowaFarmer - (United States of America)

POSTED: Tuesday, December 08, 2009

I went thru stuff like that about 6 months ago. I got hacked while on Camfrog. This person IM's me and starts telling me what my email address's were and crap like that. Make a long story short, he snagged my procode, also hijacked my email address's. I reported my hijacking to camfrog. Going through some admin programs on my computer I found an IP trying to get thru my computer. It came from Thailand. I gave Camfrog the IP. Not much happened, and I continued being able to get online there. At times though getting logged off.


Two items of importance:


1) If you got hijacked do this when they logon and you logoff. As that timer winds down, do a ctrl-alt-del. Then on the Camfrog program end that process. This way nothing gets send to Camfrog. And you can continue using that code.


2) To get your code replaced? When you do get knocked off? Look at the time on your clock. Say it is 5:00 pm. Send Camfrog an email. Include in it a timeframe of 2 minutes prior and two minutes after that 5pm time and your Timezone. Include the name you used to logon with and the procode itself used.


Camfrog can then go into its login files and locate who was using your code. If they do as they did for me? They should send you a new code and also delete your old one.

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#9 Author of original report

Camfrog ripoff

AUTHOR: Chucky - (U.S.A.)

POSTED: Monday, December 07, 2009

just a while back camfrog onces again after I replaces all of my procodes yes I was stuppied and bought the server procode and client procode I lost my interent for 3 months and when I cam back my procode onces again was gone this time I was amzed they gave me it back they reacativeted, now what crazy is before I took my internet down because of the econmey I had to save money for bills you know. my room went off line and it had a post saying if this is you report it and I did so thats why it we4nt down but riddel me this I never shared the new code it was on my computer only on my server how the hell did some one use it I thinkn camfog has a problem and needs to fix it and I still fell they ow me my last two codes   becasue I had proff that I didnt share it with anyone but some how some peice of crap used it.   and thanks for th eother update I will now call them and give them my two view of my world. and I will this time I hop get my code back.

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#8 General Comment

Misinformation

AUTHOR: IowaFarmer - (United States of America)

POSTED: Sunday, December 06, 2009

Lets first talk about TOS rule 19. Sharing your procode. Camfrog itself allows this to happen. They no this and they also no they cant prevent it. I can use one procode on all 3 of my computers that hard hardwired throuogh my router. All share the same IP. It is the lack of talent within whomever is programing there software. A good programer can do that. I have a brother who is a Senoir Programmer for a very large chain of hospitals where we live. He looked at the techniques and saw so many flaws and serious openings for hackers. He is quite well known in his area of expertise. He speaks often at conferences to inform other hospitals of some of his software he and his team have created.


Now in regards to obtaining a new client procode. To the person who says he was there at the beginning. What do you do when the place you purchased your procode from is now not being used by Camfrog? You should know the we had to purchase are codes from way back. Also there is a simple way to prove to Camfrog that your code wall hacked. When they log on you log off. Well number one you should do a ctrl-alt-del. Stop the service before the timer runs out. Then no information gets sent to Camfrog. Another example of poor programming. Number two immediatley when you get knocked off? Simply look at your clock. Send that time using 2 minute prior and two minutes afterwards to Camfrog with your timezone and also your procode. They can then easily search there logs and see who used your code.


Logic and intelligence are great things to use. I have both of these items. I am no programmer or hacker. I use what I have. Also many are confused at times about the all age rooms and the 18+ area. There is simply only ONE difference. As you said no nudity in all ages. You can cuss, ladies can dance in there bikini's.


Camfrog in the past and the beginning ran great. 18+ owners checked the cams, asked for a form of age verification via an ID or something with a picture. That now NEVER happens. No one verifies a thing. They now only care about getting more users into there rooms. Remember when you use Camfrog or run a room on ya server it still runs thru Camfrogs servers. It is there responcsibilty to actively provide a method to deter stuff I have mentioned. There will I am sure come aday when the State of Texas starts taking alook at this stuff. It has gotten that bad. I have done abit of fact finding. I found thru a site the name of the owner of Camshare LLC. They are released as public domain files I found thru the State of Texas. Tax information forms all companies must file in Texas. 


Last but not least. Camfrog is soing something totally against the law. They require people in most Asian countrys to purchase a procode to get ful access to other areas of Camfrog. Without the code they cant open cams or use there cams in other areas. If you are in an area they seem to approve of then with or without the procode you can have full access. Camfrog uses tha lame excuse of blaming there internet companies and government. What is this in reality? RACISM plain and clear. Remeber what I stated earlier. Everything runs thru there server in Texas. They I am sure are violating Texas law.


The End

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#7 Consumer Comment

This a billing question

AUTHOR: Dutch_mountain - (Netherlands)

POSTED: Friday, July 31, 2009

By correct E-mail of this compagny
This is the correct link for PRO codes
the compagny's here: http://www.camfrog.com/billing-questions.phtml
That are the sale office.
Justcheck you bill wich off those three is the one you looking for.
I agree CAMFROG must give you a short Email back
"We can Not Help You" Go to the following site:
http://www.camfrog.com/billing-questions.phtml
Hope this will give you some answer.

Camfrog don't handle the billing therself , it's done by there resellers as far i know.

Good luck and hopefully my info helps

DM

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#6 Consumer Comment

This a billing question

AUTHOR: Dutch_mountain - (Netherlands)

POSTED: Friday, July 31, 2009

By correct E-mail of this compagny
This is the correct link for PRO codes
the compagny's here: http://www.camfrog.com/billing-questions.phtml
That are the sale office.
Justcheck you bill wich off those three is the one you looking for.
I agree CAMFROG must give you a short Email back
"We can Not Help You" Go to the following site:
http://www.camfrog.com/billing-questions.phtml
Hope this will give you some answer.

Camfrog don't handle the billing therself , it's done by there resellers as far i know.

Good luck and hopefully my info helps

DM

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#5 Consumer Comment

This a billing question

AUTHOR: Dutch_mountain - (Netherlands)

POSTED: Friday, July 31, 2009

By correct E-mail of this compagny
This is the correct link for PRO codes
the compagny's here: http://www.camfrog.com/billing-questions.phtml
That are the sale office.
Justcheck you bill wich off those three is the one you looking for.
I agree CAMFROG must give you a short Email back
"We can Not Help You" Go to the following site:
http://www.camfrog.com/billing-questions.phtml
Hope this will give you some answer.

Camfrog don't handle the billing therself , it's done by there resellers as far i know.

Good luck and hopefully my info helps

DM

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#4 Consumer Comment

This a billing question

AUTHOR: Dutch_mountain - (Netherlands)

POSTED: Friday, July 31, 2009

By correct E-mail of this compagny
This is the correct link for PRO codes
the compagny's here: http://www.camfrog.com/billing-questions.phtml
That are the sale office.
Justcheck you bill wich off those three is the one you looking for.
I agree CAMFROG must give you a short Email back
"We can Not Help You" Go to the following site:
http://www.camfrog.com/billing-questions.phtml
Hope this will give you some answer.

Camfrog don't handle the billing therself , it's done by there resellers as far i know.

Good luck and hopefully my info helps

DM

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#3 Consumer Comment

Camfrog are very slow to respond to the point of never responding

AUTHOR: Vocalvoice - (United Kingdom)

POSTED: Tuesday, July 14, 2009

I notice that camfrog themselves are slack when it comes to people with mental health issues and dealing with people who have lost they codes. If you like me you did everything in your power to make sure that you made copies of the pro code you paid for and then computer crashed. Then you had to reinstall everything to put the operating system on then the programs like camfrog and then you had to put the pro code in. You had the all the information to put, one would think cool he fine and can use the pro version of camfrog. No, I put my disk into the computer with my pro code on it, sent it into the activation box, and. Did it activate? No, so I contacted camfrog and told them everything and they said they would replace the code, did they? No, I had to buy another code in the end which took the price of a code up 64 just for letters and numbers when you break it down.

That without camfrog having power trip people on the frog going around accussing people that they doing wrong and get pro code falsely taken away. I found camfrog on an accident 5 years ago, when one night my main pc for gaming on Quake 3 died on me and I had to resort to a laptop and I found camfrog through a search engine. Then I thought I give them a go, as the years went on, I notice camfrog is still lagging behind with mental issues despite it having deaf community on the camfrog. In my room that I had before I took my ops and owners to my another chat site to make sure idiots on camfrog didn't bullied the ones in the room. In my room you have people with tourettes, autism, schizophrenia, deaf and many more which camfrog TOS is non-valid to these people because they can't help on what they got. So people who don't have these conditions got to let some give in the matter. Because if you have all ages room and a 13 year old swears because they have extreme case of tourettes you can't ban them because they have a condition. It only small minded people who think camfrog TOS is right in whole, there are a few rules that are good but it does need improving.

It good that only partial of the rules got stated in the arguement against the person who raised this agenda. As there over 30 rules of TOS and some of them cannot and does not stand towards people with mental health otherwise the mental health act will and should be thrown at Camfrog TOS. Also I have notice people that supposedly to represent camfrog go around saying things and going off on one aying "We going to get your room closed, as we are part of camfrog". Then within days your room is closed, when all you done was ban them because they misbahaving in your room but if the camfrog team did it they are kept red and the room is still openned. While the ones that had the room closed down was just making sure they room was nice room and idiots didn't like it because you getting more than originals of camfrog like the room it self called camfrog and more. I am glad I am on the Quake 4 servers these days as camfrog is run by idiots.

Long live the birth of the magner carter then free rights to express and criticise for the better.

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#2 Consumer Comment

Wait just a minute

AUTHOR: Discbag - (U.S.A.)

POSTED: Wednesday, May 20, 2009

Chucky is right because I saved my Order Confirmation email and sent it to camfrog to get my pro code reactivated and have not heard from them at all.

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#1 Consumer Comment

Wait just a minute

AUTHOR: Zee Cafigliano - (U.S.A.)

POSTED: Wednesday, October 08, 2008

I have been a user of the Camfrog Video Chat software since they began their service. I 'own' several licenses for 4 Clients and a Server. I have never had any problem with this company.

IF this person had saved the emails with the registration details AND had provided them to Camfrog for replacement, Camfrog would have done so.

UNLESS there was a Terms of Service (TOS) violation. The TOS is fairly clear, as is the EULA (End USer License Agreement).

Server owners MUST provide a legitimate email address, so problems with the user's room can be addressed. If you cannot be contacted,
they reserve the right to terminate your license for the server.

Legitimate email addresses are ones that are checked regularly, not disposible free email addresses. This is done so the licensee
can be contacted. Providing a BS email address, like :

me@you.com or some such bogus email address. This is for business purposes and as such, must be taken seriously.

Terms of Service violations are many and each user of the server and client MUST read them and understand them. It is a contract.

Sadly, many people just click "I Agree" without reading the terms of the contract.

Several things come to mind as violations of the Terms of Service:

Running an All Ages room where nudity is found.
Shareing ID's or Nicknames.
Copyright violations.

Excerpted from the Camfrog Terms of Service:

1. You may not harm or exploit minors in any way. Use of the Camfrog software, Camfrog site related services, or third party software bundled with Camfrog to harm or exploit minors in any way is not allowed and in violation of the law. The Camfrog software is restricted to use by users eighteen (18) and older. The Camfrog site related services may not be used by any user under the age of thirteen

(13). The Camfrog site related services may not be used by users between the ages of thirteen (13) and eighteen (18) without adult supervision.

3. Users who run Camfrog servers must enter valid email and other contact information in the room settings profile or their room may be closed by Camfrog in its sole discretion.

6. Obscene, nude or offensive photos, videos, and profiles are absolutely forbidden. The photo you take with your webcam in your Camfrog settings and during the Camfrog setup will appear in our public webcam directory. Recording videos of others without their explicit permission and broadcasting any pre-recorded videos on Camfrog is forbidden. A pre-recorded video is a video that is not broadcast live from a webcam.

10. Accessing unauthorized Camfrog accounts and services is absolutely forbidden. You may not attempt to logon to accounts which are not yours.

19. You may not share your Camfrog Pro serial numbers with others. Please keep your serial number private. Only one person can be logged on to the Camfrog network at a time using one serial number. If more than one person tries to use the same serial number at the same time you will both be disconnected from the Camfrog service. If you share your serial number with others and this sharing causes you to be constantly disconnected from the Camfrog network Camfrog can't and won't reissue you another serial number.

20. You may not use the Camfrog website or site related services, or third party software bundled with Camfrog to disparage or damage the reputation of Camfrog or Camfrog employees contractors, agents,

officers or directors.

22. Use of Camfrog is solely for your personal, non-commercial use

only. You may not use the Camfrog software or site related services to

generate income in any manner. Camfrog shall not be liable to any

third party that creates or implements any helper application software

for use with Camfrog.

26. Camfrog reserves the right to remove or disable any profiles or video chat rooms that in Camfrog's opinion violate any of these Terms of Service, or any term of the accompanying license and/or agreement.

I have seen many users removed due to one or more violations of this partial set of the terms. They do investigate reported violations, and when they discover the reports are true, they disable ALL licenses to the individual room owner (server) and Client. Bots are included.
They KNOW who connects to their service.

If Charles xxxxxxx was sent replacement codes to items he had purchased , AND he had a 'free' email address, like Yahoo or MSN etc,
the response MAY have been sent to the JUNK mail folder and was deleted by mistake. Camfrog tries to do business in an honest manner, but there are things out of their control.

The main thrust of this rebuttal is this :

Read and understand what you are agreeing to before you click "I Agree".

The part about being 'hacked' is not true, unless this particular person uses dumb passwords, like Charles123 or something like that.

Camfrog has millions of users and thousands of room(server) owners.
They are now 5 years old. All video chat services have these problems.
People who will not read and understand what they are agreeing to, and those who make honest mistakes. I hope Charles xxxxxxx is one of those honest mistakes, rather than a violator who is whining about his failure to read and understand.

Zee C

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