Complaint Review: Camping World Boise - Nationwide
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- Camping World Boise Nationwide USA
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- Category: RV Dealers
Camping World Boise, Camping World RV, Good Sam Twice lied, deceptive and high pressure sales tactics, took 2 months to repair unlockable window on a new motorhome. Boise and Meridian, Idaho Nationwide
*Consumer Comment: An industry insider Coments
*Consumer Comment: Roy this is for you and all RV buyers
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Imagine how I felt when warned by another Camping World employee that my RV could be sabotaged during detailing! (Apparently "detailing" is a fancy word for dusting and washing the exterior, because the generator didn’t start, nor would the stove burners light, outside storage latches didn’t lock, a window frame had a .25 inch gab and wouldn't seal. There was a lot of road noise, in part because the television antenna was installed backwards.) Warranty service took nearly two months to complete!
My Definition of a High Pressure Sale:
My siblings have motorhomes and I wanted to test drive their unit shown on the internet. I stopped by Boise Camping World (C.W.) in Meridian, Idaho. Before we left, the C.W. Salesman said, in the presence of his “Daily” Manager, that he would meet any price at any dealer. I said my ability to pay cash should get our price lowered. The Daily Manager didn't correct the Salesman's statement that he could beat the other dealer's cash-sale price. He looked up the cost, but made no correction to what the Salesman offered us.
What sold me on C.W. was that we'd be moved to the "head of the line" for maintenance service if we bought from Boise C.W. (This doesn’t even make sense to me now.) The next day, the Salesman phoned and my eyes glazed over with his rehash that Boise C.W. “goes the distance” to gain and maintain us local folks, because mechanical service is where they make the bucks.
Within 20 hours, my phone log shows another 5 calls from Salesman. Were we willing to pay this amount? Yes. He conferred with Sales Manager. We waited 35 minutes. Salesman called back to ask if we'd pay a higher amount. I handed the phone to my wife and the price raised to a yet higher amount. She explained we were waiting to hear from several other dealers. Exactly 2 minutes later the Salesman called, to again ask if I'd pay a lower dollar total. Well, albeit I was confused, I said "yes." He “took that back” to Sales Manager who himself called to explain why we’d have to pay still more. Finally irritated, my wife asked for the phone calls to stop. Apparently Mr. Sales Manager didn't tell Mr. Salesman, because our phone log shows he called back in 9 minutes and suggested we put a two-day hold on the unit. Salesman asked me for a reasonable deposit to hold the price for 2 days. Unfortunately the Salesman changed the amount to $2,000 after I handed the phone to my wife for a credit card number. She thinks he said if she'd allow more on her card, our potential purchase would get him a sales bonus and he assured her we would find no lower pricing within 48 hours. We did find the same, new RV for $2,450 less. The next day when we went to Boise C.W., the Sales Manager said there is no such thing as a refundable deposit to hold a price.
When we tried to negotiate, the Sales Manager said he couldn't come down on the price to beat another dealer. He used the word “legality” a lot. (Why didn’t the Daily Manager correct Mr. Salesman who repeatedly said he’d “meet or beat”?) The Sales Manager said he had ordered transport the day before (on a national holiday) and couldn't change that order. Our deposit money was gone, he said. In fact, he could have cancelled the transport, because the driver didn't leave until 72+ hours after the alleged departure.) We almost walked out, but were disenfranchised by the loss of our $2,000 deposit. We called and wrote corporate and got a $10 coupon which we circular filed. We get our Mercedes warrenty repair at Lyle Pearson, Boise, and Dennis Dillon RV, Nampa. We got a 7 year extended warrenty from Nelson's RV, Boise, and it was more inclusive and more cost effective than the scamming Good Sam, run by Camping World. Their mid-age founder had an accident (fell off a ladder?) and died in 2014... gee, since they know what's going on... karma.
This report was posted on Ripoff Report on 02/01/2015 10:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/camping-world-boise/nationwide/camping-world-boise-camping-world-rv-good-sam-twice-lied-deceptive-and-high-pressure-s-1205929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
An industry insider Coments
AUTHOR: Bubba Lee - (Canada)
SUBMITTED: Wednesday, March 04, 2015
1st Yes you have legitimate Ripp offs in your report.
The one exception that jumps out: Two months to repair a window (and a whole list of other things) is both common and resonable, depending on the Manufacturer of your unit. I will admit it is only reasonable if you work in the dealership as a warranty person. To a sane person not so much.
The reality of the RV industry is that many parts are available only from the RV Manufacturer and can easily take 6 weeks or more to arrive once they are Approved and Ordered.
To make this double agrivating for customers like you: The RV dealer may not be allowed to order parts until the repair is approved by the Manufacturers Warranty Department. Then there can be a ten day wait (Rarely) but 2 business days is common, before the authorization comes through.
Then!The Dealer is not allowed to use parts not shipped for your trailer, I worked for a dealer that had a Manufacturer that audited the Repair Claims and compaired the parts recieved dates to the completed repair dates on the Tech time slips. If the tech completed your repairs before "Your" parts were signed for as a shipment, the claim could be denied. (Called a charge back)
At the end of the day its all about the Manufacturer shifting costs for warranty too the Dealer and the Dealer pushing back.
The one who suffers is the Retail Customer, You.
I hope you found a dealer that can be more honest and accomodating.
#1 Consumer Comment
Roy this is for you and all RV buyers
AUTHOR: Auto dealer fraud Investigator - ()
SUBMITTED: Wednesday, February 11, 2015
Roy first of all why didn't you mention the name of the RV manufacturer who built the coach ? If you mention the name of the RV manufacturer and they get noticed is not helping you maybe they will put a log on the fire and ask that RV dealership to fix your coach. Mini RV manufacturers do not have clean Company names, Most of them have a lot of mud on their names It's not just the RV dealer it's the RV manufacturer making sure that you are a happy customer and most of the time they can't do that because the manufacturer does not make sure the RV dealership is providing the manufacturer with all your contact information so the manufacture can send you a CSI survey. They do this to find out if you're happy and what would it take to make things better for consumers in the future. Most people in sales know that if they don't pressure you into buying right now and you leave that dealership of your choice and go to another dealership a Nother salesman at a second dealership might have higher pressure tactics to sell you a vehicle. Most of the time many sales people understand one thing if they don't get an opportunity to screw you somebody else will. Now I'm not saying that you've been screwed I feel that you haven't been properly taking care of that's for sure that's the way I feel. Call it my opinion if you will. There are a lot of slick fast talking sales people in the RV industry they're here today and gone tomorrow. I tell people all the time go to Google before you part with any of your money, go to Google type in the company name and these two words RIP OFF And do several pages pages one pages to pages three and pages four and read what other people are saying about that business before you spend your money. One of the problems with consumers in this country is that they squeal only after they found out that they have been screwed. They never complain when somebody is trying to screw them because they didn't do their homework before they parted with your money. I guess doing homework it's too much work for many Americans. The RV industry is a very tricky industry and you have to be on your toes when you go to play part with your money buying a motorhome or a travel trailer. Now this next piece is my best advice for anybody who plans to buy a motorhome. First we have to except the fact that motorhomes depreciate rapidly and I mean extremely rapidly after you buy them. So why would you buy a brand-new coach ? The best place to buy a used motorhome is going to RV storage facilities and talking to the owner of the business or the manager of the business to find out if they have any RVs in their storage facility that the owners are trying to sell Many times you will find extremely great deals at RV storage facilities because the people are probably not using that motorhome anymore that's why sitting there and storage number one number two there tired of paying the storage facility for rent to store the motorhome they no longer use. Number three maybe just maybe the owner of the motorhome is tired of paying insurance on that motorhome. So you have everything in your favor when you buy a coach from somebody who no longer uses it. Think about it who cares if you have to give the storage facility manager a few hundred bucks to help you locate somebody in that storage facility that has a motorhome they no longer use. Step one Go to an RV storage facility offer the manager a few hundred bucks if he knows anybody in that storage facility that has a motorhome or travel trailer for sale haven't give you their names or numbers. Or leave your name and number and have the general manager of the storage facility give your contact information to anybody that's got a motorhome in that storage facility that no longer wants to own that motorhome. Step two. Be willing to pay a few hundred bucks to have the recreational vehicle that you're planning on buying taken to a inspection facility an RV repair facility and have them check it out and make sure they check out the LP gas is to make sure it's not leaking LP gas underneath the coach or inside the coach. Make sure that all of the appliances are working. Make sure the generator is working if it has one make sure that the chassis of the motorhome will pass any omissions testing is that your state requires and remember to all of these before you park with your money not after Step three. Take a look at the tires and make sure that the person that selling it to you their name is on their drivers license and on the title of the motorhome you do not want to buy motorhome from what's called a title jumper. You want to buy the motorhome from the person that actually owns it Step four Call your insurance company before you buy the motorhome not after and find out what the insurance cost will be for that particular motorhome. Step five Make sure you have adequate storage facility at your house that will allow you to store the motorhome at your home so you don't have to pay the storage facility if at all possible. Check with your homeowners association before you buy the motorhome not after. Call different storage facilities to find out the most cost-effective rate to store your motorhome at their facility if you cannot keep the motorhome at your home. In other words do your homework ask questions before the sale not after questions are cheaper than costly screw ups.. Now I must say that I hope I've educated are the buyers and I feel that you now will no longer need a check-- up from the neck-- up before you buy a motorhome. Best regards.
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