Capella University Online Billed for classes not taken/Grades held hostage on PAID classes for unpaid classes NOT taken Internet

As for losing my GLS's for a single class, I called Sallie Mae when the check was returned they had no idea why it was returned.

Sallie Mae has no knowledge because there is no paper work to look at until it is too late (pass due). That is the regular way of how the GLS process. Even though today is a digital world, in the U.S., information sharing is NOT up to date.

I also have 3 kids now in college and 2 of which work full-time and take a single class. (Also getting GLS's) In addition I have been taking a single class for the past 2 years because of my work schedule. (AND still getting GSL's). So that does not seem to be correct.

Did you apply for part-time or full-time GLS? They are 2 different types with 2 differen amount granted. If you applied for full-time for that semester but then you dropped one class which causes the total credit hour to be lower than the criteria, you LOSE your GLS for that semester. They will NOT adjust it to be a part-time and there will be NO time to reapply for part-time type.

In addition if I was supposed to manually withdraw from a class that I actually had no access to you would think it is something that would be noteworthy from the school in my MANY phone calls with them.

That is the catch-22 that most for-profit schools are using. You got caught in there...

I would use common sense and assume that if I cannot attend the class that they have locked me out of that I have been withdrawn. This is NOT rocket science its common sense. They failed in every way to give solid consistent information and when it became an issue it was if it was due to my intentional actions or inactions. I spoke to them prior for guidance and did as instructed and they failed me in every way possible.

Let's talk about "common sense." Your common sense does not benefit the school but rather causes more work to the school. There is NO extra work that any for-profit school would do; besides, there is nothing much they would earn from their extra work. If they do not use the common sense you are talking about and let you fail, who do you think will get more money anyway? Why would they care for you who are going to owe them more money? It is a type of rip off but it is legal (loop hole).

And I made quite a few calls to them because at the very start of the class I received a bill that needed to be paid immediately or I would be removed from the class. I did NOT have that kind of money so it did prompt quite a few calls to determine what my options were if any.

Regardless your efford, it is the way they do their business -- promise for everything but do nothing. I guarantee that any for-profit school will have 2 separated groups of people -- recruiters who don't care what you would be dealing after you are recruited, and the counselors who attempt to say anything to stop your call but do nothing afterward. Two perfect group of people that take money from students and ignore all troubles they are having. So if you are going to any of this school, you need more money than efford to graduate.

As for losing my GLS's for a single class, I called Sallie Mae when the check was returned they had no idea why it was returned. I also have 3 kids now in college and 2 of which work full-time and take a single class. (Also getting GLS's) In addition I have been taking a single class for the past 2 years because of my work schedule. (AND still getting GSL's). So that does not seem to be correct.

As I may now have years of college under my belt at the time I was new to college so I did not have any idea how GLS's & Loans worked at the time. Which is why I had to rely on information provided to me by the school, after all it is their job to inform me is it not?

In addition if I was supposed to manually withdraw from a class that I actually had no access to you would think it is something that would be noteworthy from the school in my MANY phone calls with them.

I would use common sense and assume that if I cannot attend the class that they have locked me out of that I have been withdrawn. This is NOT rocket science its common sense. They failed in every way to give solid consistent information and when it became an issue it was if it was due to my intentional actions or inactions. I spoke to them prior for guidance and did as instructed and they failed me in every way possible.

And I made quite a few calls to them because at the very start of the class I received a bill that needed to be paid immediately or I would be removed from the class. I did NOT have that kind of money so it did prompt quite a few calls to determine what my options were if any.

In one of my calls they did state that the problem with a single class was an "unspoken policy". And written or otherwise again you would think they would be so kind as to tell me this is going to cause a problem! They did NOT.

In every single call I made prior to this issue nobody bothered to inform me or take the slightest proactive approach to explain that I was headed towards a problem financially if I did not increase the number of classes I was taking, furthermore they said nothing about withdrawing from the class to prevent a failing grade to add insult to injury.

As for keeping the transcripts for the grades I paid for it is a flawed practice. I paid for those grades, I worked for those grades and they received money for those services and then retained them. So they got paid and I received nothing except misinformation and a higher student loan bill in the end. Not to mention a year+ of time wasted taking classes that meant nothing towards my educational goals.

I am not a child that just jumped into this, however I am an older student and may not be as wise to the process but I did ask questions and took a proactive approach and was simply misinformed and in some cases simply told NOTHING. When you speak to those people they do nothing but their very best to get you off the phone and get to the next call.

If I made any mistakes it was to trust what I was told was valid and that I believed they were looking out for my best interests in supplying me with information even when I did not know I should be asking those questions as per my current situation.

Someone at your stage of the education game should understand how financial aid works, but apparently you don't. When you dropped down to one class you became ineligible for GSL.  This policy IS written somewhere in their financial aid information, and I can all but guarantee that. It's the law and standard policy at every college.

If you didn't pay that bill, they will lock you out of the class, resulting in the F. Your instructor has no way of knowing your circumstances. S/he just sees that you didn't complete the remaining work. Let's assume that you DID inform the instructor of what happened.  if you didn't drop the class within the appropriate time frame, or withdraw, then s/he has no choice but to give you the F.  There aren't any other options.

All schools will require you to pay any outstanding balance before they release your transcript. It's their way of making sure they get their money. The fact that Kaplan allowed you to enroll without your transcript from Capella is interesting.  Schools don't generally do that.

Unfortunately, you do owe the balance. That's just the way it is.

And I don't work for any proprietary schools. I don't like the way they do business, and they are far more expensive than traditional schools. But in this case, you're in the wrong.