Report: #1108436

Complaint Review: Capital Connect Alarm Systems

  • Submitted: Thu, December 19, 2013
  • Updated: Fri, December 20, 2013
  • Reported By: Anne — Nogales Arizona
  • Capital Connect Alarm Systems
    2900 E Broadway Blvd Ste 113
    Tucson, Arizona

Capital Connect Alarm Systems Capital Connect Security is a Scam!! DO BUY ANYTHING FROM THIS UNETHICAL COMPANY!!! Based on Tucson Arizona

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DO BUY ANYTHING FROM THIS UNETHICAL COMPANY!!! They dont care about the service they just want your money!

I am soo disappointed on this system!!!  I've never had such a bad experience with ANY COMPANY IN MY LIFE and I am over 60!.  I've had the service for less than a year now and the system has worked for 1/3 of the time.  I've had 3 technicians gone to  my house and fix it and it still doesn't work properly.  It's hard to get a Spanish speaking person on the line to help me out and they tell me they will call me back, and they don't call me when they say they will.  I work and don't have time to be chasing anyone around.  I was also told I would get a 2 month credit for the time the system didn't work, but I never got that.  I decided to cancel the system since I was told I had a one year guarantee, now I call to cancel and they tell me I will get charged 80% of what the system is worth!   OK, I would agree if the system worked properly, but it doesn't!  I just spoke to this lady over the phone to explain to her my situation and she laughs at me...  What kind of customer service is this?  It just makes me feel worst.  Ahhh! I thought having an alarm system at my house would bring me peace of mind, but it has been the other way around.  I've had numerous proplems with the system  to name them all, but technicians have gone to fix them and a couple of days later the system is all wacked up.  I can't be calling the technicians every week! !I wouldn't recommend people to this company....  I also didn't like double sided tape for the alarm sensor??? Really?  That cheap?  THIS SYSTEM DOES NOT WORK!!  Very bad customer Sercive!  I do belive they are targeting elderly people!!  Very unprofessional!

This report was posted on Ripoff Report on 12/19/2013 05:40 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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