Capital Ford Carson City Nevada Tim Milligan FORD F150 2004 Airbag Recall Dealer damaged steering column refuses to repair mechanics incompetent liars Carson City, Nevada

This is in response to a review that we received on 5/26/2011:
First of all, we welcome any and all constructive critcism that will ultimately help us to offer the BEST customer service experience possible.

After reading this review we conducted a formal investigation into this claim and found that the vehicle came into our service department for a airbag harness recall. Our personnel noticed that the airbag light on dash was illuminated and is NOT caused by this recall. The customer was informed of this and DECLINED diagnostic procedures to determine cause.
 
Furthermore, our customer was educated on the terms of manufacture warranty regarding safety restraint systems which is 5 years or 60,000 miles- which ever comes first. This vehicle at time of check in had 102,278 miles and had a warranty start date of 4/22/2004.
 
We have made 5 attempt to contact this customer to discuss options. Customer has not returned ANY calls. If in fact there was negligence on our part than we would correct it immediately. We are the only President's Award winning dealer in N. Nevada and take extreme pride in doing our jobs at level not matched by others in our area.
 
It seems that if you had a genuine problem with a service recieved from a business and took the time to send out various negative reviews, and the business you had a problem with was actively trying to resolve your issue, you would be available for discussion. It is this reason that we can't understand why this customer has made no effort to communicate with us.
 
Thank you.