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Report: #733694

Complaint Review: Capital Ford Carson City Nevada - Carson City Nevada

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  • Reported By: TMB — Las Vegas Nevada United States of America
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  • Capital Ford Carson City Nevada 3660 South Carson Street, Carson City, NV 89701 Carson City, Nevada United States of America

Capital Ford Carson City Nevada Tim Milligan FORD F150 2004 Airbag Recall Dealer damaged steering column refuses to repair mechanics incompetent liars Carson City, Nevada

*REBUTTAL Individual responds: Capital Ford

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Date of Ripoff 05/26/11
Location Capital Ford Carson City Nevada

Routine F150 airbag repair.

After so called repair, vehicle now has presistent vibration at slow speeds in the steering column.
Contacted service rep. claims there is no way that the airbag recall repair could be responsible for this.
Claims that the airbag system has failed even though the dealer never ran a diagnostic.

Owner contacted Ford National to file complaint.  Ford contacted dealer, dealer now claims they ran a diagnostic.  Dealer never gave any documentation to owner showing the diagnostics for the airbag.

Ford National states that what the dealer says goes and that I now have to pay for a 'second opinion'  and I have no recourse for repair.

This report was posted on Ripoff Report on 05/26/2011 05:03 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Capital Ford

AUTHOR: Capital Ford - (United States of America)

POSTED: Thursday, June 09, 2011

This is in response to a review that we received on 5/26/2011:
First of all, we welcome any and all constructive critcism that will ultimately help us to offer the BEST customer service experience possible.

After reading this review we conducted a formal investigation into this claim and found that the vehicle came into our service department for a airbag harness recall. Our personnel noticed that the airbag light on dash was illuminated and is NOT caused by this recall. The customer was informed of this and DECLINED diagnostic procedures to determine cause.
Furthermore, our customer was educated on the terms of manufacture warranty regarding safety restraint systems which is 5 years or 60,000 miles- which ever comes first. This vehicle at time of check in had 102,278 miles and had a warranty start date of 4/22/2004.
We have made 5 attempt to contact this customer to discuss options. Customer has not returned ANY calls. If in fact there was negligence on our part than we would correct it immediately. We are the only President's Award winning dealer in N. Nevada and take extreme pride in doing our jobs at level not matched by others in our area.
It seems that if you had a genuine problem with a service recieved from a business and took the time to send out various negative reviews, and the business you had a problem with was actively trying to resolve your issue, you would be available for discussion. It is this reason that we can't understand why this customer has made no effort to communicate with us.
Thank you.

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