Capital One Financial Corporation Restricted my account Richmond Virginia

 Capital one restricted all my credit cards including my business credit card due to fraud and I'm extremely concerned. I made two payenents with them that where reversed and I called them up and explained what happened immediately after the error. The first one happened in Dec 2016 I made a payment online with my iPhone and I by mistake picked the wrong bank account not realizing that I I had closed it because I have two chase accounts on file with them and all I saw was chase and so I clicked it made the payment and that was that. I noticed the next day when the money wasn't taken out that there was something wrong so I called and the rep told me that the payment was trying to come from my other account and I told her that was an error please erase that account so I don't make the mistake again and here's a payment (I paid with my debit card which is an immediate payment) so I thought that was squared away. I asked her if everything was ok with my account and if I was going to be charged a fee she said no everything's ok it happens and that was all.

Now last month in January I went to make a payment on my other card and something was wrong with there system it was only allowing me to pay the full balance and I didn't have that available but it got clicked by mistake and it was over a holiday weekend MLk so I called the next business day and I explained what happened the rep said that it was such a large payment that it takes time to process and that if I didn't have the funds it more than likely would not go through. I agreed that I didn't and said it was a crazy error with your system and that I had proof and she said she was going to notate it and that it shouldn't be a problem. The next week Jan 24 2017 my cards are all restricted. I just made a payment on my business card which I needed to use the day before that went through and then this happens. I submitted faxed in the documents showing it wasn't my fault for the last payment and asked them to pull the calls for the last conversations that I had with the reps so they could see that I was telling the truth about those issues and that I called in and everything when those situations happened and they said they where going to review the accounts and "see what they could do" and it Feb 2 2017 and my accounts are still restricted! I'm a good paying customer gone out of my way to even call in when I noticed something is wrong and they still did this anyway!

I just was told today 2/2/17 that they denied my claim and that my accounts where going to stay restricted. I am disabled I was just evicted from my home and all I'm trying to do is pay these stupid credit cards on time so I can get a new place to live and this is what I get. I've been a customer since 2012 and I've never had a credit card before that I wish I stayed that way I've experienced nothing like this before I called in and explained what happened it's recorded so they can pull the tapes and yet they still restrict due to fraud and what fraud is it that's actually being committed? I'm the one that processed the payments no one else so I'm ready to go to get counsel and take them to court because I feel that they are discriminating against me and my impairment and considering my situation and all that I've sacrificed just to make these payments and now I'm not able to use the cards I've paid on just makes this situation seem extremely unjust and that's the reason why I need this claim to be investigated by a disabilities advocate because my rights have been infringed.