Capital One ripoff Seattle Washington

Well a long and drawn out story. My husband got this Capital One card and bought a computer for his sister, she needed one and so we made a deal with her that she would pay the card. Dumb mistake #1. Anyways, within the first 2 months it was listed on his credit report, as late payments. She either didnt pay it or forgot about it. I decided that I would pay it, and get the money from her, a lot easier to deal with making sure it got paid and fighting her for the money.

Time goes on, I am making the payments online and start seeing where I had been charged a late payment fee, when I have verification that I was paying on time. After a few months of this I finally got my husband on the phone with them (due to me not being on the account), and they told us that if we do not make the minimum payment that they charge a late payment fee.

Well, I had made the minimums, I had it on paper. Per Ryan at Capital One, he told us that the minimum payment is not what is listed on the bill! I was like what, then how am I supposed to know what to pay so I dont get charged this fee? Ryan told me I would have to call in every month and find out what the minimum is according to Capital one and get that dollar amount. I said that is ridiculous, so dont pay attention to the amount on your bill, it is wrong! Ok well not everyone is wrong but if you get charged a late payment fee and you know you have paid ontime, then it is because you didnt pay what they wanted you to pay.

According to Capital One the minimum is anywhere between 3-5% of the balance on the account, so it is difficult to decifer what they want you to pay. I asked Ryan why dont they put that on the bill and he told me, that is just the way Capital One does it. There is some wrong-doing here somewhere, and I dont think it is me.

Lisa
Montgomery, Texas
U.S.A.