Capital Vacations rip-off! Treasure Island Florida

I have received over 20 phone calls in one week (verified by phone company) all of which are hang ups from this company. I have tried to call back to have my name taken off their list, but I can't even get a hold of anyone. I only get a message that doesn't work.

I have looked this company up in the better business Bureau and found the following information.

Please be careful with this company!!

BBB Reliability Report
Suntasia Marketing
8751 Ulmerton Rd
Largo, FL 33771

General Information

Original Business Start Date: March 2000
Principal: Mr Donald L Booth, Corporate Attorney
Phone Number: (727) 471-0276
Membership Status: No
Type-of-Business Classification: Telemarketing Service(s)


Nature of Business

This company does marketing for vacation packages/promotions and long distance service.


Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. The company has resolved some complaints presented by the Bureau, however, the Bureau did not receive a response to other complaints. This company has an unsatisfactory record due to a pattern of complaints concerning misrepresentation and sales practices, unauthorized billing and credit issues, refund disputes and delivery issues,

This company has responded to some complaints regarding such companies as, but not limited to, FreeStuffForYou, Imperial Majesty, Paradise Vacations, Membership Services, Capital Travel, Capital Vacations, Two Talk Communications, and Travel Agent Network (TAN).

The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.

The following data concerns complaints processed by the BBB since the firm's file was opened or over the last 36 months, whichever is less.

Closed Complaints

Number of complaints processed by the BBB in the last 36 months: 235
Number of complaints processed by the BBB in the last 12 months: 120

Complaints Concerning

Advertising Issues - (6)
Number in the last 12 months (4)
Outcome of all complaints -
Resolved (6)


Selling Practices - (78)
Number in the last 12 months (60)
Outcome of all complaints -
Resolved (67)
Unresolved (3)
as Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. (3)
Company did not respond (5)

Delivery - (5)
Number in the last 12 months (3)
Outcome of all complaints -
Resolved (3)
Unresolved (1)
Company did not respond (1)


Product Quality Issues - (1)
Number in the last 12 months (1)
Outcome of all complaints -
as Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. (1)


Refund Issues - (63)
Number in the last 12 months (14)
Outcome of all complaints -
Resolved (54)
Unresolved (1)
as Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. (6)
Company did not respond (2)


Customer Service - (25)
Number in the last 12 months (5)
Outcome of all complaints -
Resolved (21)
Company did not respond (4)


Credit and/or Billing Issues - (57)
Number in the last 12 months (33)
Outcome of all complaints -
Resolved (49)
Unresolved (4)
as Although the customer disputed the company's response, based on BBB experience the company properly addressed all the issues of the complaint. (1)
Company did not respond (3)

License Information

This company is in an industry that may require licensing, bonding, or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Additional Doing-Business-As Names:
Capital Vacations

Additional Addresses:
5621 Park Street , Saint Petersburg, FL

5510 Gulfport Blvd , Saint Petersburg, FL 33707

2 Talk Communications 502 North Division St, Carson City, NV 89703

9641 Gulf Blvd , Saint Petersburg, FL 33706

13799 Park Blvd #301 , Seminole, FL 33776

8601 B Somerset Dr , Largo, FL 33773

Additional Phone Numbers:727-367-6887
727-363-4506
888-824-7675
727-360-5889
727-544-0776

727-471-2058
727-471-1777



Additional File Information

FTN Promotions, Inc is the owner of Suntasia, Inc. A separate reliability report is available upon request for FTN Promotions, Inc.
Bryon Wolf is the president of Guardian Marketing Services. He is also the president and director of Suntasia Properties, Inc. Mr Wolf was the director of Direct Services International-Promotions Inc, the director of GMS Realty Corp, and Florida Travel Network-Altamonte Springs Inc.



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Report as of 11/09/2004
Copyright 2004 Better Business Bureau of West Florida, Inc.

Kenneth
Oro Valley, Arizona
U.S.A.

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