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Report: #1223263

Complaint Review: Capognas Dugout Clearwater Florida, The Dugout, Capognas Restaurant - Clearwater Florida

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  • Reported By: Michael — Largo Florida USA
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  • Capognas Dugout Clearwater Florida, The Dugout, Capognas Restaurant 1653 Gulf-To-Bay Blvd. Clearwater, Florida USA

Capognas Dugout Clearwater Florida, The Dugout, Capognas Restaurant Capognas Dugout Clearwater Florida, The Dugout, Capognas Restaurant, Al Capognas, Stephanie Capogna, Michael Capogna 1653 Gulf To Bay Blvd. Clearwater FL. 727-441-4791 NASTY Pizza! BLOODY Chicken Wings! Preserved Unhealthy Foods, GROSS, Uncooked, OVERpriced, Yes ROACHES! TERRIBLE Service! Owners Al Capogna & Stephanie Capogna, Michael Capogna found drinking while on the job! VIOLATION!  DIRTY! DIRTY! DIRTY! Clearwater Florida

*REBUTTAL Owner of company: Write all you want, we don't care about 1 little customer!

Show customers why they should trust your business over your competitors...

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This is NOT the real ITALIAN FOOD - They buy their food from Chicago and it has WAY TOO MUCH MSG PRODUCT IN IT!!!! BEWARE of ALLERGIES TO IT!

NASTY Pizza! BLOODY Chicken Wings! Preserved Unhealthy Foods, GROSS, Uncooked, OVERpriced, Yes ROACHES! TERRIBLE Service! Owners Al Capogna & Stephanie Capogna, Michael Capogna found drinking while on the job! VIOLATION! SERVER Mo is high on CRACK!!! DIRTY! DIRTY! DIRTY! (She just got new TEETH & EXTREME PERIODONTAL work after the CRACK rotted hers out!!!!) You wouldn't want her to wait on you would you?

 
IF YOU WANT UNHEALTHY PRESERVED FOODS WITH LOTS OF MSG IN IT, BAD SERVICE, COSTLY FOR WHAT YOU GET, DIRTY DRINKING GLASSES, PLATES AND WHO KNOWS WHAT WAS CRAWLING ON MY FOOD - GO TO CAPOGNA'S DUGOUT.

DON'T WASTE Your Time & Money! SKIP this Dugout ENTIRELY - There are so many other GOOD places to eat in Clearwater. Why would you eat here after these reviews? I found out too late from my friends and family.

Place: Dirty - Food Chunks Stuck on Tables (Really!) - Smells - Way Outdated Atmosphere - Bar Area Stinks from Mold, Musty Water, Dirty Glasses, Old Liquor Bottles etc. I sat down in someone else's dirty drink spilled on my chair. I watched the waitress wipe the tables with a dish rag and CHUNKS of food fell out onto the table ----- SHE LEFT IT ON THE TABLE! Needless to say, my appetite was disturbed as I was eating! I also didn't tell my family but while they were eating I saw a ROACH ----- scooting across the floor -------!!!!

Service: SLOW, then once you order they hurry you so they can use the table for another customer. We were uncomfortable from the start. This waitress "MO" was so loud and scratchy in her voice and kept making us feel like we needed to rush because she wanted her next tip. If you go there, DO NOT sit in her area, you will not be able to relax with your friends or family. Once you order then her fake smiles & conversation stop and your treated like a barn animal. (Ignored until the check) Seriously!

Food Cost: NOT WORTH ORDERING.

Food: Actually GROSS! The pizza was overpriced and UNDER COOKED TWICE! We waited 57 minutes just to get the pizza order 50% right. I took a picture to show just how the 2nd order had gone bad also. We ate it because we wanted to get to the beach and were already delayed due to poor service ALL THE WAY ROUND! I would not recommend the pizza, nor the wings (too thick breading that was freezer burned, the chicken had a bad taste to it and I was concerned for Salmonella) I asked for a refund because I wouldn't allow the kids to eat it and after some argument from "Mo" we were given a credit. WOW! This service sucked! My wife had a big salad that had wilted lettuce. She ate it. I would not recommend any food on the menu from here.........

OK HERE IS A GOOD ONE! I asked which one of the 3 brothers and sister make the Italian meatballs because the size was so big compared to most. GUESS WHAT? Mo (server) told us that they order their meatballs and have them shipped from Chicago. The steak hoagie meat comes from GFC next door. Alfredo sauce is from a jar! And so on!
Yeah, this is the real Italian restaurant for you, right?

They are struggling financially that is why everything is so outdated, dilapidated and cheap -- Do I need to tell you after I checked on the internet, the 4 siblings are still leasing that building in that plaza for years. Why? Because of all that my review has stated and more. They have their regular followers and drunks that support their rent. The dad had left it to them a long long time ago when he passed and they were not business savvy enough to take it to the next level. I am a business investment guy so I know what to look for.

SO, IF YOU WANT UNHEALTHY PRESERVED FOODS WITH LOTS OF MSG IN IT, BAD SERVICE, COSTLY FOR WHAT YOU GET, DIRTY DRINKING GLASSES, PLATES AND WHO KNOWS WHAT WAS CRAWLING ON MY FOOD - GO TO CAPOGNA'S DUGOUT.

This report was posted on Ripoff Report on 04/18/2015 06:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/capognas-dugout-clearwater-florida-the-dugout-capognas-restaurant/clearwater-florida-33756/capognas-dugout-clearwater-florida-the-dugout-capognas-restaurant-capognas-dugout-clear-1223263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Write all you want, we don't care about 1 little customer!

AUTHOR: Stephani DeMaio - (USA)

POSTED: Monday, May 18, 2015

So, you had a bad experience and feel you need to write it on ripoffreport.com I am one of the owners (Stepahanie DeMaio Capogna) and my manager Kristy don't care because you are just disgruntled. We have so many other client's who will continue to come back and pay good money for our food and services. All restaurants have food and environment problems.

We already told you that it wasn't necessary to come back and so your complaint is another one thrown in the can! We know so many people from government officials to the same old people who choose to pay for our jarred spaghetti and if we have any other problems then we call in a favor. We've always said that there is no original sauce and that we had been visited by Wendy from "Dirty Dining". You fix the problem and kill the roaches and then move on ------- just like you should! I have better things to do then to write a rebuttal but you happened to catch me on a good money maker week so Al, Mike and I say "TOO BAD". Go find yourself another restaurant and don't darken our doorstep anymore! See, problem solved! lol

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