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Report: #1178746

Complaint Review: CarChex - Hunt Valley, MD - Baltimore Maryland

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  • Reported By: BavarianSport87 — Chester Maryland
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  • CarChex - Hunt Valley, MD 118 Shawan Road, Suite 210 Baltimore , Maryland USA

CarChex - Hunt Valley, MD CarChex CARCHEX - Only time you'll be able to reach someone is to set up a policy, that's about it.. Baltimore Maryland

*Author of original report: Car Chex, refunded me my money back

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I purchased a warranty through this company for my vehicle. When I called the company, i spoke with a Joseph Zumbo who gave me what I thought, was a good price for a aftermarket warranty. Recently, I brought my vehicle to a shop that I have been dealing with for years and years. I have taken all of my cars to them. They contacted the company to file a claim on a simple seal to replace. In the contract book, it says that SEALS are covered but of course there is always that fine print. When I called the company to cancel the policy noone picked up the phone, the only way to get someone on the phone is to set up a new policy. Once they have your money you can kiss all customer service good bye! Do yourself a favor a STAY AWAY FROM THIS COMPANY! Save up money to pay for your own car repairs instead of paying this company to find a way to tell you "its not covered"

This report was posted on Ripoff Report on 09/23/2014 12:11 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Car Chex, refunded me my money back

AUTHOR: BavarianSport87 - ()

POSTED: Wednesday, October 08, 2014

A day after filing this complaint, I had a Supervisor contact me and went over a few things with me. He offered to cover the repair charge that I had filed but I had told him I had already paid for the vehicle to be fixed. He offered to compensate me for the repair and at that point I didn't want anything to do with the company. I just wanted my money back that I had paid the company already. The guy did as he said, and refunded me the full amount of my money. 


If you are interested in signing up with a aftermarket warranty company such as this, just be sure to thoroughly read the contract and if you are not 100% certain of something, contact them and ask questions. Just be sure that you 100% know what you are getting into.

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