CareerExcuse.com Took my money for services not received, then stopped responding. Buyer Beware! Columbus Ohio

I made the mistake of trying to fix gaps in my work history by using this service. I only asked for two references doing things that I have experience/education in anyway, so I figured it wouldn't hurt. 

When my free month got close to running out, I called my references to determine if the service was worth paying a monthly fee for, as well as had a friend call them too, and neither one of us got through to anyone. I contacted three different employees/e-mails, as well as their general support e-mail, to ask why no one could reach a reference, and no one bothered to respond. 

Because of that, I said I wanted a refund. No one responded to that either. 

As bad as it may sound, I still think they provide a sometimes necessary service - when they actually provide it and aren't just ripping people off, that is. Especially people who obviously cannot afford to be ripped off, since they are looking for a job!!

However, since I wasn't actually provided a service, and their customer service once I paid was non-existant, I am going to have to call "RIP OFF" on them.