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Report: #1418268

Complaint Review: Caribbean Cruise Line, Inc - Fort Lauderdale Florida

  • Submitted:
  • Updated:
  • Reported By: Kristy — Pingree Grove Illinois United States
  • Caribbean Cruise Line, Inc 5100 N State Road 7 Fort Lauderdale, Florida United States

Caribbean Cruise Line, Inc Stole my Money Fort Lauderdale Florida

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DO NOT BUY ANYTHING FROM THEM. They will STEAL your money! Be forewarned. I spent $800 with them and they changed their plans that you pay for without sending letters and basically make it impossible for you to take the trip. Quick synopsis... I bought the trip which included a flight, a car, stay in Florida, and trip to the Bahamas.  When I went to book the trip they said the flight was no longer included. I didn't get made I said, okay will let me get an extension because I didn't have $800 for 2 tickets plus $300 for passports. So I think it was $80 for the extension. This year I was not able to go so I called to pay for the extension.

When I called the lady said they no longer offed the extension so I would have to pay for an up grade for $149. Well it's Christmas time I didn't have the money. I called back 4 weeks later a man said it would be $299 AND I had to use it by July 2018! That's 6 months away! The last lady said $149 and I have another year! So I hung up and decided to call and speak to a manger. I had to tell the lady what I wanted before I could speak to him and she said it would be $396 but I could use it in a year! WTF! I talked to the manger and explained to him that I had received no type of letter explaining the changes in your policy, and I have never gotten mad or asked to speak to a manager one time. I said to him can you please help me out with this. Long story short he said no, I would have to pay the $396. He did not even try and deny not sending any type of notification on their policy changes. So I am out $800! They will not even give any type of refunds! 

Their numbers:

1-800-221-8200

188-237-3503

Caribbean Cruise Line, Inc is a rip off

Caribbean Cruise Line, Inc is a scam

Caribbean Cruise Line, Inc should be sued!

This report was posted on Ripoff Report on 12/20/2017 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/caribbean-cruise-line-inc/fort-lauderdale-florida-33319-3322/caribbean-cruise-line-inc-stole-my-money-fort-lauderdale-florida-1418268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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