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Report: #144938

Complaint Review: Carl Herold & Adi Friedman Of Clickalyzer - Thermopolis Wyoming

  • Submitted: Fri, June 03, 2005
  • Updated: Thu, June 16, 2005
  • Reported By: Quarryville Pennsylvania
  • Carl Herold & Adi Friedman Of Clickalyzer
    610 Park Street
    Thermopolis, Wyoming
    U.S.A.

Carl Herold & Adi Friedman Of Clickalyzer Ripoff Electronically stole $29.95 from my business checking account without permission - ignores all correspondance Thermopolis Wyoming EDitor's Suggestions on how to get your money back into your bank account!

*REBUTTAL Owner of company: Rebuttal Carl Herold, President of Clickalyzer

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More than a year ago, I tested Clickalyzer. I even reviewed it for my marketing newsletter (and was ultimately offered a no-charge account in exchange for helping tweak their marketing).

Since then, it's been one disappointment after another:

I've yet to be paid for a year's worth of referrals via their affiliate program (the owner, Carl, concedes I'm owed money).

Clickalyzer's remote stat tracking actually blocked my buyers from making purchases at ClickBank.

It seems (to me at least) the company has cashflow problems... just look at their email pitches and "forgetting" to renew their domain name as examples of the obvious (no need to go into detail here.

I've kept silent about my concerns because I prefer to focus on the positive in life, but tapping my bank account out of the blue forces me to act swiftly and aggressively.

And yes, I've not heard back from Clickalyzer after sending and email and submitting my concern via their website. In the past, Clickalyzer used "spam filters" as an excuse for not responding to emails. That's why I copied and pasted my "concern" directly at ClickAlyzer's contact webpage:

http://www.clickalyzer.com/contact.php?link=h1

I know ClickAlyzer received it because I got this trouble ticket status:

Your ticket has been submitted to our Clickalyzer Support department, one of the staff members will review it and reply accordingly. Listed below are details of this ticket, you will need to use the ticket key listed below to update the status of this ticket from web.

Markus
Quarryville, Pennsylvania
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 06/03/2005 09:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carl-herold-adi-friedman-of-clickalyzer/thermopolis-wyoming-82443/carl-herold-adi-friedman-of-clickalyzer-ripoff-electronically-stole-2995-from-my-busin-144938. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Rebuttal Carl Herold, President of Clickalyzer

AUTHOR: Carl - (U.S.A.)

This is Carl Herold, President of Clickalyzer. I just learned of this report.

First I want to begin by saying that if this individual contacts us at 866-562-3045 (our proper phone number) we will issue an immediate refund. We conduct business in an ethical manner and we take our customers seriously.

(Just a hunch, is this Markus Allen?

If so - you should know that we have tried *NUMEROUS* times to contact you - and have never succeeded. If this is in fact Markus Allen, then you should try contacting us! Call us at 866-562-3045 any time and trust me, I want to talk to you!

You are the most unreachable man on the planet and all of my attempts in the past to contact you have been utterly in vain. It is ridiculous to assume that we dont want to reach you, we have tried and failed *COUNTLESS TIMES*.

Before posting such a harsh rebuke on our company, dont you think it would be fair to first talk to us? Call us at 866-562-3045 or +1 307 265 6901. We do not even have a valid phone number for you!

Also, how on earth could we charge your card $29.95 if you in fact did not sign up and give your credit card number?)

Now assuming this person is *NOT* Markus Allen:

Also I want to say that if this individual had included contact information in their message - or had properly contacted us, I would have already resolved the matter.

This individual has our *WRONG* phone number, it is not nor ever has been:

888-562-3045

it is: 866-562-3045

It is *866* not *888*

No wonder we have not heard from them.

Because they have not called the right phone number, we never spoke to them, and therefore they assumed we were unreachable.

We are extremely reachable, and cancelling a Clickalyzer account is achieved easily by simply logging into the account (using the email address you signed up with, and the password you signed up with) - Clicking "My Accounts", and then clicking "Cancel". One doesn't even need to contact us to cancel - simply log in, and cancel.

Upon doing this, we will not charge a card again. If a customer does NOT do this - then we have no way to know that they have cancelled.

This is no different than thousands of companies that offer similar services. You decide you want a service, you pay for it, your card gets billed until you cancel your service.

We do not rely on email support - period - we get overwhelmed with spam, and we just simply do not have the manpower to support all of our customers through email -- we do however provide phone support which is available from 8 am to 5 pm MST Monday through Friday.

In the future, we will likely offer e-mail support again. However, in looking at many similar companies - I noticed that a policy of phone-only support is quite common.

We offer a tracking system that costs $29.95/month. New customers give us their credit card numbers, and assuming they do not cancel we charge their card each month and in return for that charge we give them access to our tracking system -- just like every other company offering any similar service.

Cancelling is done by simply logging in, clicking account, and clicking cancel. Once someone cancels, we do not charge them again. This is all someone needs to do if they dont want charged.

We will gladly issue a refund to this individual if they would simply contact us at 866-562-3045.

I take my customers seriously, and I and my staff bend over backwards every day spending ridiculous hours ensuring that my customers have the best possible product and support.

It is unfortunate that this individual had a $29.95 charge after they thought they were cancelled - and it is unfortunate that they felt that a matter for $29.95 -- which *they* had previously authorized us to charge -- was sufficient a matter to report us here.

This was an honest mistake ("mistake" only if you consider the fact that we were not even made aware of this until now, and that the individual in question never once logged into their acconut and cancelled) and there was no reason to file a report here.

The proper thing this individual should have done was to contact us properly (through our actual phone number which is published at our website at www.clickalyzer.com) and we would have gladly taken care of this.

As said before, if this individual will contact us at 866-562-3045 (toll-free) - we will gladly issue them a $29.95 refund.

I do not know there is much more I can say except that I apologize to this individual and anyone else who has had any kind of bad experience with our company, and to point out that we have hundreds of very satisfied customers who use our service, and who pay for it month to month.

I would hope that someone with a bad experience in the future would first contact us and allow us the chance to make things right.

If anyone ever needs to reach me, please feel free to call 866-562-3045 or +1 307 265 6901 and ask for Carl.

Sincerely,
Carl Herold
President and CEO
Clickalyzer, Inc.

P.S. - We did *NOT* forget to renew our domain name for $4! We thought we had auto-renew, and we in fact did - but the card we had attached was expired and the email notifications were being sent to the wrong address. This matter was resolved the *SAME DAY*. It is the most absurd claim to say a company has "cash flow problems" because their domain "almost" expired (We still had a 30 day grace period, and it was a total shock to us - we all thought it had been taken care of. You can imagine how fast we paid the $4 to renew it -- same day it was fixed.)
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