Complaint Review: Carmax / Apple Ford - Columbia Maryland
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Carmax / Apple Ford www.carmax.com Columbia, Maryland U.S.A.
- Phone:
- Web:
- Category: Auto Dealers
Carmax / Apple Ford rear door hatch need to be fixed Ripoff Columbia Maryland
*Consumer Comment: What
*UPDATE EX-employee responds: I really don't understand
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I purchased the truck from carmax on august 2006 with extra protection warranty, the finance department and auto services new that the rear hatch did not lock. They told me to take it over to apple ford and they will fix it at no charge. Apple ford lubricated the hatch and charged me $48.00, when I arrived at home the door did not lock. I called them again and they said the warranty did not cover it, I did not have transportation to keep going back and forth every day, so I took the truck in on July 30, 07 for a recall on the abs wiring and the rear hatch again. The truck has been in service from july 30,07 until august 10, 07. When I called the service department they told me it will cost me $480.00, when arrived to pick up the truck it was not fixed on august 6, 07, the service person was bob wieber. He told me from the application, that the customer declined to have the door fixed . The auto service told me that they were waiting for max care to pay the amount. I called again on august 10,07 and the truck was ready to be picked up, but the fee was $297.00 that max care paid and I have to pay the taxes which is $85.00.
Nathaniel
severn, Maryland
U.S.A.
This report was posted on Ripoff Report on 08/12/2007 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/carmax-apple-ford/columbia-maryland/carmax-apple-ford-rear-door-hatch-need-to-be-fixed-ripoff-columbia-maryland-266962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
What
AUTHOR: Duane - (U.S.A.)
SUBMITTED: Saturday, September 29, 2007
amount was the taxes that you paid based on? There is no way you paid $85.00 in taxes on $297.00.
#1 UPDATE EX-employee responds
I really don't understand
AUTHOR: Anonab - (U.S.A.)
SUBMITTED: Friday, September 28, 2007
I don't understand a few things in your post. Why would the finance company know that your hatch woudn't work? For that matter, how would the service department know that the lock mechanism didn't work at the time of purchase?
If there was a recall on the ABS system, why wasn't the vehicle taken to a dealership? Why would the repairs come under the "Maxcare warranty" instead of the recall?
And as to the tax on the work performed, who is in charge of that? I am pretty certain it is not Carmax. I did work for Carmax and frankly got tired of consumers treating me like garbage when I tried my best and worked my butt off. But I do know that the mechanics really try to produce great used vehicles. If it was known at sell, did the salesperson write a repair order for the repair of the hatch of your truck? I do know that repair orders are fixed in a Carmax shop and not at the dealership. Was it taken in under the remaining factory warranty?
You have a lot of missing information from your post. I do wish that everyone can be treated fairly and that all used cars could be perfect. But I do know that this is a company that tries to make customers happy.
Advertisers above have met our
strict standards for business conduct.
