Report: #1325570

Complaint Review: CarMax Henderson NV - Henderson Nevada

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  • Reported By: Anonymous — Long Beach California USA
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  • CarMax Henderson NV 1000 W Warm Springs Rd Henderson , Nevada USA

CarMax Henderson NV Himilated, embarrassed, lied, and unprofessional Henderson Nevada

*General Comment: I'm not sure, Robert....

*Consumer Comment: Something is a bit off here..

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This dealership is completely unprofessional .. They have made it out to me that I am a criminal ... I went in to purchase a car and was approved .. Went in two days later because I needed to collect some documents .. I was already approved for the car 3 days ago and had no problems .. I come in 3 days later and fly in on a plane with my children and wait for 4 hours just to be lied to say on they are waiting for a fax and then a phone call and come to find out the have called the police on me saying my DL is not correct and invalid .. Police approach me and ask me questions in front of my young children .. The police then said nothing is wrong and not sure why they were called ... So not only was I wrongly accused of being a criminal but my dignity has been emotionally snatched from me .. Then a manager approaches me several minutes later and tells me, because of the discrempancy we are no longer going to push through with the deal .. Seriously after nothing was wrong and everything cleared and no apology how unprofessional and rude and disgusting behavior and I will not tolerate it ... And not only did I have expenses with air flights but also was marked as a criminal which I am not .. So I highly recommend no one ever do business with these awful people .. And spread the word ...

This report was posted on Ripoff Report on 08/30/2016 10:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/carmax-henderson-nv/henderson-nevada-89014/carmax-henderson-nv-himilated-embarrassed-lied-and-unprofessional-henderson-nevada-1325570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 General Comment

I'm not sure, Robert....

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, October 10, 2017

We've both read enough Ripoffreport posts to know that there is simply no limit to Stupid.  I don't find it hard to believe at all that someone would fly their entire family to pick up a car in another state.  I wonder how many dealerships the author flew over on her way to Vegas.  Complaining about the expense and time of totally unnecessary air flight sure seems bizarre. 

I'd really like some details on what criminal activity the police were accusing this person of.  Why the police got involved at all is a mystery.  

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#1 Consumer Comment

Something is a bit off here..

AUTHOR: Robert - (USA)

POSTED: Wednesday, August 31, 2016

This place is a national chain and they will offer to ship cars from other dealers. 

So why if you are in Southern California where there are several of their locations, would you need to fly you and your entire family to Las Vegas to buy a car?

That just does not make sense and makes it seem as if there is more to this story than you are saying.  Perhaps it is this same "discrepency" that caused them to back out of the deal.


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